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July 2024 by Pat Ramplin
The showroom has everything you could use to upgrade or change in your home. Anne was very helpful when I needed to add the matching escutcheon last minute to our order. We will definitely be back on the next project.
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November 2023 by Jay Foster
So after literally months and repeated phone calls and as a result of my initial review Ferguson finally did the right thing by us. So I will modify my review accordingly. I will only say to double check everything with them very carefully so you get it right the first time. If they had only done the right thing from the beginning this review would have been very different. I'm not changing my rating but no longer feel as negative towards them as I did before. I am leaving my original review here for perspective and so you can be aware when you do business with them.
OrIginal review:
Do not do business with this company! We special ordered an appliance through them for a new home build. THEY made a mistake and ordered the wrong thing from the manufacturer. We did not discover the error until we went to install the appliance. Ferguson eventually (after photo and electronic evidence was presented to them) acknowledged the mistake was theirs but refused to accept any responsibility for it or make any efforts to correct it. The only person representing Ferguson management was absolutely a pain to work with. They are dishonest, unethical, uncooperative and I could use a few more personal derogatory terms to describe them. Stay away at all costs. If I could do zero stars or negative stars I would.
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October 2022 by R Yeckley
Prices are outrageous, double and triple as to comparative stores. Shop elsewhere!
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July 2022 by New Life Builders LLC
Always great to work with.
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April 2022 by Sara Whalley
Great customer service!
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March 2022 by Bruce Long
Very helpful and professional
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January 2022 by Mike Trap
The staff here is rude and don’t care as much about customers as they do themselves. I needed a quote on appliances and was told it would take several days. Later I wanted a blanco sink and was told to make appt…just awful service. It’s one thing to be busy, and another to be rude. I don’t know how busy they are but plenty of rudeness here for everybody!
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November 2021 by Michael Schultz
Great Staff, always has the Parts/Tools I need!!
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November 2020 by Michael McCarthy
Went here to look at complete shower bath and vanity faucets. They have a great selection and are very knowledgeable.
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November 2020 by Karen Peacock (Pcok)
They carry just about everything (except what I needed) .... The only reason I gave a 4 instead of 5 stars is when I was waiting for the customer ahead of me (there was only the one guy that was working the counter) but no one acknowledges you until you are next. It was about a 15 min wait. I personally think that even saying, "we will be with you as soon as possible" or just a "good morning" would work. No big deal.... Just a pet peeve, I guess.
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November 2020 by Michael Johnson
If you buy an appliance from this place they won't service it. They tell you to call the mfg. Better places to buy same products that svc them too.
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November 2019 by Jason Patton
Girl wouldn't even get out of her chair to show us anything. SMH
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November 2018 by Sharon Mitchell
Had parts I needed and was priced reasonable had great staff
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November 2018 by Trey Davis
Good People
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November 2018 by Rick
Best help with parts ive ever recieved
