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September 2023 by Cameron R.
I purchased a Cub Cadet electric lawn mower September 1st and still have not been able to use it due to some defect that Home Depot has not helped me resolve. I called and talked in depth to customer service who advised me to call Cub Cadet who was not easy to get in touch with. Then Home Depot suggested I call the extended warranty company number which I did not have and had to call the store back to obtain that number since I purchased the extended warranty. Then I was told I could contact myself a company in Mobile that Home Depot uses replacement parts since my lawn mower was not charging, and it was thought to be the charger. Mind you, the store never started the lawn mower before delivering it to my house the following Tuesday to see if the lawn mower actually would turn on. They were supposed to call me 30 minutes prior to delivering and did not, and I have no idea how long it sat outside my garage door before I noticed. I went to charge the mower, and it would not charge. I eventually was able to get in touch with Cub Cadet who sent a new charger that just arrived yesterday ( it took 8 days to arrive, and mind you I am still without a lawn mower). I went to attempt to charge the battery, and it will not work. I attempted multiple times to call Home Depot in Daphne, Alabama, was repeatedly put on hold even after being told I would be transferred directly to a manager who then still put me on hold. I feel as a customer who has been without the use of a lawn mower since September 1st and has gone through all the hoops I was told I had to go through with no further help or results Home Depot except a refusal to help that I at least deserve to talk with someone regarding the situation and have not been able to do so. I will not be purchasing from this store in the future and will be leaving reviews elsewhere and telling friends and family about this situation. Hopefully this situation can be resolved soon as I have been now dealing with this situation approx 1 month.
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July 2023 by Jana B.
Home Depot lost my business today after two attempts at ordering flooring for me and both orders were lost in transit.I have paid my contractors for three weeks of work without any flooring to place. Today I went to the store to cancel the order and it took 20 mins to get a salesperson. Then, that salesperson didn't know how to cancel an order. He called a manager, who supposedly canceled the order, but the credit was not received in my credit card for over 6k. This is a poor excuse for "how Doers get things Done!" Lowes has much better staff that are more knowledgeable and efficient. Wish I had not ever ordered from Home Depot.
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May 2022 by Hurg S.
It all starts from the top-down and I blame the incompetent managers at this Home Depot for the dreadful customer service I received at this Home Depot! Just walked to 2 HD employees chatting about something in the hardware isle and wanted to ask them something. They see me standing there eager to ask a question but continue to chat away - so I walked away. Only after I walked away, one guy say "May I help you sir". I waved them off with disgust. I later proceed to the self checkout which is run by the equivalent of Seinfeld "soup n**** ... an older lady with major attitude- she's condescending and gets pissed and annoyed at everyone. How terrible!!!
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May 2022 by Daniel G.
I've been a longtime Home Depot customer but since moving, they've lost my business to Lowe's. Customer service is subpar and every pickup order I've had over the past 5 months has been filled incorrectly.
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January 2022 by Randy D.
I went in today, 6 people I counted standing around, could not get help finding what I came for and asked2 different people and both gave me wrong answers, then only one check out open and all those people standing around. I called 4 times to talk to a manager and hung up on every time, this is non acceptable, I am purchasing appliances in the next 2 weeks and Home Depot will definitely not be getting any more of my business!!
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August 2021 by Mo M.
Whenever I have a gardening project to do I go to this Home Depot. There is a gal that is usually there in the morning as soon as it opens who is very welcoming and helpful. She knows what plants are there and where I can find what I'm looking for. It took me several days to complete my project and I get to this Home Depot as soon as it opens so I can work in the garden in the morning, each day she has been there at the garden entrance smiling and ready to help. The bonus has been an cold bottle of water that she offers from the cooler (the August heat and humidity is tough to garden in). I've found the plant prices to be better than the other home improvement store and the availability, variety and quality of the plants better too.
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August 2021 by Angela Weaver
I order a washer and dryer in store July the 23rd. The order was scheduled for delivery August 11th. I was told and it clearly states in the paperwork that I was given that the I would recieve a call the day before to verify delivery and a call 30 minutes before the delivery was to arrive. I never receive a call even though I gave 3 phone numbers that I could be reached on. The first missed delivery appointment I gave them the benefit of the doubt and rescheduled the delivery
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June 2021 by Wendy Austin Lett
Customer service team and assistant manager were great
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June 2021 by Jim Gobruins
just plain awful applicance purchase experience. paid extra to have applicance setup. delivery guys said no, dropped stuff off basically yelled at my wife to sign for them and left. save yourself the trouble and go to Lowes
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May 2021 by Kayla C.
Ryan D. was a pleasure to work with. We had stood at the flooring/blinds desk for about 10 minutes waiting to be helped before Ryan walked up and offered to assist us. We had received a call from Trinity but she was on lunch, but Ryan was knowledgeable and pleasant so we appreciated working with him. He compared prices for us between a few different options we had considered, and we wound up placing an order then. Trinity later came back from lunch and tried to railroad her way into the meeting which we did not appreciate. Hearing some of the things she said came off as problematic rather than solutions; we'd have preferred her leaving us alone to work with Ryan. Things that did not matter to us or even pertain to us/our home were interjected into our meeting. We could tell it was annoying for everyone involved. It would've been a more pleasant visit had we been left to work with Ryan alone... Based on his helpfulness and knowledge, we'd come back and seek him out if we need something again. Thanks Ryan!
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April 2021 by Joel D.
I really don't know what has happened to this store but it is failing miserably. I walked in to find all the self checkout registers full with at least 10 other people standing around looking for a place to check out. I saw ZERO Home Depot employees. I would absolutely NOT go to this store. Try the Harbor Freight down the street or the Lowes not too far of a drive. I have always been a Home Depot fan but they have some serious management issues at this store.This review is for Daphne, AL.
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July 2020 by Holly Cornwall
I ordered a refrigerator, including set up and removal. The so called experts couldn't install it. After numerous phone calls, none of which were returned, I had to go in person to get my refund! The sales person said Samsung requires a special installer. So why didn't they send someone that could install it. I'll never shop there again!!!
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June 2020 by Erin Reagan
Jeff Knight in Windows and Doors is great. I can’t say enough good things about him. Knowledgeable, friendly. I could go on...
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June 2020 by Stephanie Weatherly
Daphne AL Location- Linda Lawrence in appliances is AMAZING! She is very knowledgeable and was very patient with us! Thank you for all your help!
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November 2019 by Rachel LeNae
Ryan was incredibly helpful and reassuring to me as a first time homeowner doing upgrades and remodeling. He explained everything in terms I could understand, and I'm looking forward to working with him and Home Depot to get what I need done!
