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February 2024 by John Trione
Great customer service
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January 2024 by LaToya Powers
I love to go in and see James he does a really great job with helping you!!!!
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September 2023 by Chad Barwick
I want to write a review primarily to say thank you to James, the manager, who went above and beyond to help me set up a multi-line account when we moved. In two separate visits he helped me to select a plan and to ensure that I was correctly enrolled in auto-pay. His professionalism was superb and his patience great. I decided to switch to Metro because of his customer service. Highly recommend. I will encourage any friends who set up accounts to head his way.
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September 2023 by Laken Rhodes
Everyone that has a Droid has trouble with it!Metro is cheaper so that's something I just dealt with.However, my so has an iPhone.The manager James is friendly enough, yes had given me stuff and reached out.That's unprofessional in itself.I never said anything because he is sweet. He was flirting with me and didn't put premium insurance on mysons iPhone so when I needed to make a claim they wouldnt replace it.First I went to him to fix the problem. He couldn't because he hit the wrong button. His manager even told me so.So then I went above him to mobile.I was upset and had every right to be. In Mobile she fixed the problem.I went in the store because my phone wouldn't even make calls. I would never purchase anything from him again so he should have been professional and solved the problem!I am a paying customer.Instead he cusses me out, insults and threatens me.Wow!Think I'd rather pay twice as much for Verizon
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September 2023 by Whittney Laken
James the store manager is very unprofessional!He harasses women then when you complain they make you go to mobile to get any help with your phone.The service is horrible.Do yourself a favor and go somewhere else!
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May 2023 by Amy Lue Johnson
Nice customer service.....
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March 2023 by Kristian Choate
Huge Shout out to the worker James! He was fantastic! Very kinda , patient, and helpful! This man deserves a raise. I switched from cricket so I went to metro , I got free phones and not a single service issue yet! Highly recommend place to go.
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January 2023 by Ma'Layshia Dior
Useless act as if they hate to see a costumer coming!! Turn you away and tell you to call costumer service before you even fully ask your question. Terrible service
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December 2022 by B D K
Waiting forever, "as usual",'when "I" go to upgrade! Overall the employee was vary helpful & made the experience one of the best when it comes to my annual visit with a phone/internet service provider.
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September 2022 by Larissa Plett
Guy was so rude and un helpful
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July 2022 by MR GALLAGHER
I haven't talked to an associate yet that wasn't friendly and extremely helpful.
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April 2022 by Joseph Gafford
Do not go by their sign about their hours I drove all the way up here on a Sunday to try and pay my bill it's 11:20 they said they open up at 11:00 I drove 30 minutes to get here they are locked up meaning nobody here that is very sorry
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December 2020 by Aly DeLancey
Metro is the most reliable prepaid service available. They always have the best deals as well! We currently have the 4 for $100 plan and we got 4 free phones!!!!
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July 2020 by Anthony Lee
Called the store twice looking for an item. Girl says "we don't have that" and doesn't offer any help (this is a product metro pcs does sell).I say "ok, well thank you" and she just hangs up without saying goodbye or anything.Don't shop at this location. Very rude.
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July 2020 by Josh Hornbostel
We came up here to see about getting our service fixed because our phones not working guy here at 5 o'clock and sat until 630 nobody was in the store doors are locked sign is still outside open science still on and all the phones are still out but nobody was there to work very poor customer service
