Regions Bank receives mixed reviews. Customers report excellent in-person service at branches, with friendly people who go above and beyond. Wait times are often reasonable. However, banking is described as very slow, especially for international transfers. A significant criticism is the difficulty in reaching anyone by phone, as calls are rarely answered. Some customers also note a preference for weekend hours. Despite the slow processes and phone issues, the strong local customer service keeps many clients loyal to their neighborhood branch.
I love my neighborhood Regions Branch in Daphne. The wait time is always reasonable and I like that I can get almost everything done at the Teller's window. I passed the branch in Fairhope (no reflection on them) because I feel like I know the reps in the Daphne office.
October 2023
Banking is very slow..... International transfers take a long time to show at least "pending".People are friendly at the bank, which is not their fault of the charging fees and stuff.
February 2023
When I go to bank I get excellent service. To call them is another story. They rarely answer the phone. It doesn't matter how many of the branch numbers I call ?
