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October 2023 by W B.
Daphne location. Never get the wheels clean. This time they sprayed wheel clean chemicals on drivers side wheels and not on passenger side wheels. I've been using this location for over a year and they are not as efficient as they used to be.
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August 2023 by Allison Fuller
I had a 5 star experience at this car wash. When I went through on a $4 Monday, my button on my door handle was broken by the machine. Within 2 weeks Jason was able to order a new handle and set me up to get it replaced. The employees at the car wash displayed amazing customer service from the start. They helped me fill out a form about the damage and then it was not long at all before I was contacted by Jason who then took it from there in getting the replacement. I’ll continue to use their car wash because of how they handled this process. These things happen when using automatic car washes. If you use this car wash, you need not have anxiety of something hurting your car because even if it does, Rich’s will take care of you.
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August 2023 by Mike Buzz
Car wash did a decent job when they first opened. Since then, they’ve turned up the speed of the machine that pulls you through to about twice what it originally was. Now it puts you through so fast, the cleaning is sub-par and it hardly even has time to rinse off the soap.
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July 2023 by Rob O.
My wife enrolled in the most expensive monthly wash membership. It went fine the first time that we went through the wash.Te second time was about a week later. The computer didn't recognize the barcode sticker that was installed on the windshield. So we couldn't enter.Meanwhile, cars were backing up behind us as a young man walked slowly from the gate to the building and back three times. Eventually another young man walked up and asked what was wrong. We explained, gave him once again the last four digits of the card used to enroll, the name, tag number etc. Cars continued to back up behind us. I asked him to use his code to pass us through so the other customers could be served. After a couple of minutes he did so.We paid for the most expensive wash, but didn't get all of the promised services. For example there is a horizontal buff wheel that is supposed to polish your car at the end of the tunnel. It didn't work. When we told one of the workers, his reply was simply, "okay."I also mentioned that their floor mat washer was inoperative. He told me that it had not worked in a while.Three day before this, I had mentioned this issue to one of the employees. He said that he would talk to the manager. I showed him how my car had not been cleaned on top. There was sand on the sunroof, and he told me that with my membership, I could return the following day to have it washed again. I explained that I paid for it to be cleaned every time and that I had neither the time nor the inclination to come back everyday until my car was clean.This is apparently the kind of service that Rich's gives. If not, I hope someone responsible there reads this and contacts me about continuous bad experiences with their equipment and employees.If it's not the way they wish to be represented, maybe they will contact me and make things right for me, and for you. Because if they treat people with multiple memberships like this, what shpuld you expect?Why rate them as high as a 2?The water was on...
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July 2023 by Robert S.
Always great......except today Awful experience.Get a better grip, guys Spent 20 bucks for what seems nothing. Half of the mechanisms were not working or working suboptimal.Dirt all over my car at the endQuick additional points.Credit card assistance was welcome but the person took my card and dropped it under my car for a minute of hunting.Could not get my car properly tracked for entry although I did everything I was told to do. Car remained in neutral but there were disconcerting noises as if the car was off track. Finally went on my way but took a couple of minutes and another worker had to intervene.. been here maybe 40 times and never had this occur
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June 2023 by Katie Hudson
great communication from staff & didn't have to roll down window to speak. That way no chance of water/stuff getting in vehicle.
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June 2023 by Danielle Kaiser
Very fair prices, clean, friendly staff, easy to maneuver and the vacuums have strong suction!! Will be my regular place to go.
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June 2023 by S Squared
Very easy to use and plenty of empty spaces to vacuum and wipe car down.
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June 2023 by Info Email
I've tried this car wash twice. My jeep is just as dirty when I leave there
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June 2023 by Kristy A.
My white car had tar all over the fenders. It didn't come off after going through the car wash. Rich's in Daphne give me a complimentary wash. Additionally, they came out to my car afterward and manually applied a special solvent to remove the remaining tar! They were so professional and accommodating. This was a perfect example of going above and beyond their jobs to satisfy me as a customer. My car looks brand new! No more tar! I'm very grateful to the manager, Chris, and his team for making sure that I didn't leave until I was satisfied.
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May 2023 by Kanae Malbrough
I originally put 5 star since I have been going there for a long time. Today May 14th 2023 around 4:00pm, we went through car wash as usual, as I was going through I was thinking car in front me was NEVER this close to me. (About a less foot apart) and at the end when the truck in front of me was waiting for the green light to come on, the truck was rolled back a bit and I thought it would hit the front of my car!! We hit the horn and actually put a brake on our car as we didn’t want to keep moving towards the truck. I have no idea why I was put that much closer to the vehicle in front of me but I would have been really upset if our vehicle hit each other because of the carelessness.Again this had NEVER happened before I want to make sure this will never happen again. Not a good experience on Mother’s Day.
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April 2023 by Johna Brown
This wash is a scam! Do not use your card to sign up! They will hold your information and charge your cards how they please multiple times a month and when you ask for a refund they say they will cancel your membership only! I hate when corporations take advantage of people card information and money! If you are smart you will NEVER sign up for a wash memberships here. Ultimate Wash has never scammed me, I advise people to use them or anyone but Rich’s. They are a SCAM!!! I have my bank statements as proof of duplicate and double charges that no one cares to explain or refund. I am seeking legal action against them! Buyers, You have been warned!
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March 2023 by William Bull
Best car wash in the area hands down
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February 2023 by Cory M.
Went through on the 20$ wash trucks lower half,tailgate back window still covered in pollen.Tried to signal to the attendant to spray degreaser on these areas She paid no attention at all with a look of desperation.Asked another attendant if I could run it thru once more he agreed I then asked the attendant with the degreaser to please spray the areas I asked for the first run And I got yeah yeah yeah but same result no degreaser where needed Derp derp derp
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February 2023 by Robyn W.
Very friendly help and quick service! Fast line and lots of vacuuming slots! Would come here again to wash car.
