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February 2025 by Tonya Herda
Went to the Decatur store because my hearing aids weren't hooking up to Bluetooth. Salesperson would not even attempt to help me and he was extremely rude about it. I went to the nearby vape and phone repair store and was at least given suggestions on what I could do. I will never go to this AT&T store again to buy anything as you are not even given common courtesy. Will go to AT&T in Huntsville or Hartselle.
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February 2025 by gary hughes
Ordered 2 new phones both the same except color. Wife's phone came yesterday, but mine has not, with no info on where it is or when it will arrive. No tracking number for it
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February 2025 by Robert Pennington
Came in this location to pay my bill and he was waiting at the door had me in and out in 5 minutes and they had plenty people to assist customers.
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January 2025 by No
horribly managed. horrible workers.
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December 2024 by jerry steele
ATnT manager took my brand new phone 13 pro I just purchased at T-Mobile n $78 ONLY even trade up to 13 promax , I paid for 2 new phones litterly!!! ATnT sux.... kept my new paid for T-Mobile 13pro he let me trade for $78 and $62.xx mthly to sign on ATnT upgrade for T-Mobile didn't work at my residence.... 👎👎
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December 2024 by Dale Hartzog
The girl that sat down with me and my mom was very informative and quick to have the answers we needed in order to solve my problem. She was quick to problem solve and come up with another solution to the fact that there wasn't any of the phones in stock that I wanted.
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December 2024 by Kimberly Seagraves
Went in to get help with my NEW phone purchase and an issue that I was having. The man that tried to assist me said his name was "Jeffrey" he was incredibly rude in his demeanor and actions. I called store supervisor, who was very nice and informed him of the experience but I truly doubt anything will be said. I am taking it to corporate in hopes of trying to advocate for the next person he tries to be rude with!!!!
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September 2024 by Thomas Prince
Manager was very helpful in getting my account chang to my name for billing. My wife passed in February and the account was in her name. He was very professional and is an associate that is a leader in his position.
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August 2024 by Robin Bullock
This store is a joke!! I've had to go to them 3-4 times already and they haven't been able to help me once! Everything they've told me was wrong, and according to AT&T customer support, not only were they wrong they just didn't want to help! One of the the employees that was helping me just started laughing out of nowhere because another employee did something behind my back. I'm so confused as to what I have to do to finish my upgrade, an upgrade this store initially told me that I wasn't even eligible for, until my previous phone was paid off. My phone was already paid off like a month prior to this visit. Every time I've gone there, there was a uppity vibe like I wasn't deserving of their time. Go to another store don't waste your time at this one!
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August 2024 by Tyler Kimbrough
Great store
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July 2024 by Christy Frazier
Customer service was great
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May 2024 by Terry Tyree
My visit to your store on Belt Line Rd in Decatur Alabama was Impeccable. Your Representative Jeremy is a confident, polite, and extremely knowledgeable individual. He replaced my I-phone SIM card and answered a number of questions with considerable ease. He wasn't stressed, rushed or distracted during my visit. As for me, I am a veteran who served in the Air Force for 26 years. Jeremy is one of the rarest of individuals. In a world where people fail to understand that impeccable behavior and proper character should be strived toward their entire lives. That like Jeremy these good, fair, and exemplary characteristics are apparent. Like the choice to perform his responsibilities in the most exemplary manner. He is the very very best I’ve had the privilege of making contact with at any place of business. I hope you treat all your employees well. Please, do your very BEST for Jeremy.
God Bless!
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March 2024 by Cortney D
Made the switch from android to Apple after 16 years and they made it a breeze. We had a great experience at this location.
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March 2024 by Virginia Walker
Awesome experience they fixed my problem very personable and knowledgeable thank you so much
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March 2024 by Bonney Ryder
On Feb 6th, 2 AT&T folks came to set me up. The price that I was quoted for internet, cable and phone, was $129.00
My bank account was just hit for $158 and that didn't include tv. The representative lied to me. Instead of the $129 that I was originally quoted, the total is actually $274.HE LIED TO ME. I will be returning to Spectrum.
