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March 2024 by John Brian
I should have looked at reviews before going in. I wanted a hot fudge sundae which has always been my go to. They said sorry we don’t have fudge right now without too much concern. Feels like coffee and donuts are more important to them. Baskin Robbin’s really needs to look at this place and see the black eye they are giving the brand. I’ll definitely not be back to this location AND will probably give the other ice cream shop brands preference over my childhood choice because it seems they’ve gone the way of many other iconic brand names.
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February 2024 by Roger Perkins
Walked into the Decatur Baskin Robbins/Dunkin Donits today. Two employees were working in the lobby cleaning tabels and BSing. Only one other customer was in the store and was being helped at the cash register. One of the employees in the lobby made eye contact with my wife but no one spoke to us. We stood in front of the ice cream displays for 5 minutes and no one came to help us. Really did not matter as the flavor of the month for Feb was not even displayed. Many of the ice cream slots were empty and many of the ones that had ice creams were very low and almost empty. They also do not answer the phone when called. Have tried for over a week to contact them with no success. Really did not appreciate driving to Decatur from Harvest only to be treated like this. Not a great way to run a business is all I can say.
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February 2024 by Chloe Harshbarger
Staff was great. Even if they only worked there for 18 days. Idk how tf we got in there either. Thank
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December 2023 by Lulu Bouquet
They never have anythingDirty and no staff
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November 2023 by Melanie Jai Lovett
I don’t recommend ever going here. We waited for 30 minutes at the counter. There was a guy at the counter , fiddling with the drawer contents. He gets off the phone trying to exchange drawers . He then takes the money and says he will be back after counting it. Meanwhile you have several girls that could help. At the front making drinks .. When we said something to one of the girls. She was very very rude and not interested in waiting on those of us that were inside the store - Her only worry was that the drive thru was full of people..
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November 2023 by M Cash
Not a good
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August 2023 by Chris Lindsey
Went through the drive thru and ordered. I ordered baseball nut because I have been craving it. Sadly to say that I got down the road and realized they screwed my order up. I don't know what of the flavors that I got, but it wasn't baseball nut.
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May 2023 by Adam Pospisil
Absolutely TERRIBLE!! They never have what I order and instead of asking me about a substitute they just canceled my order! I will never buy from them again!
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May 2023 by Christopher Douglas (BO)
I'm going to offer a suggestion. Train your staff better. If you are not going to ever have the ingredients take it off the menu.
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June 2022 by Average Jo
We brought our kids here for ice cream. I was early so very busy with people ordering coffee and breakfast. They made our stuff in a timely manner. The dinning room definitely could have been cleaner. The kids loved the ice cream. Will have to update after trying breakfast, coffee or donuts.
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May 2022 by opie dooner
I tried ordering 3 different items and they couldn't fix any of it due to lack of ingredients.
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May 2022 by Nikole Madison
Amazing like always. Love the staff
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March 2022 by Jennifer Green
Good food , love there breakfast sandwiches,there donuts and ice ?, will be returning soon
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January 2022 by Dilmaa H.
came here 15 min before close for ice cream and they said they werent selling ice cream considering they were closing in 15 minutes???? why clean up before close time? if you close at 8, you stop serving at 8! not minutes before. smh
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December 2021 by Nikkie Perry-Thatch
Sweet employees! Especially Jalen, Jordan, and Cameron!
