The Best Western River City Hotel is undergoing renovations, which has caused some hallway carpet and construction mess, and some guests report their rooms were not in good shape. However, other guests received newly remodeled rooms on the third floor which were clean, comfortable, and well worth the money. The staff is frequently described as friendly, honest, and providing great customer service, with one desk manager offering a good late-night rate. Guest experiences with housekeeping are mixed; some report rooms were super clean, while others note that trash was not emptied, towels were not always replaced, and beds were not made daily. Some information in the rooms regarding breakfast buffet hours and pool times was incorrect. The hotel offers a peaceful stay with good air conditioning and comfortable bedding. Its location is convenient, with multiple food options next door or within a short drive, and it is near local attractions like Point Mallard Water Park and Cook's Museum.
The rooms are clean & very spacious, but that lady that works nights at the front desk is very RUDE , NASTY ATTITUDE & YOU CANT UNDERSTAND HER, they need to replace her from the front desk because she will run all the good customers away .
November 2025
Much better than the last hotel we stayed in. Friendly and helpful check in. Nice, comfortable room. Clean. Clearly, they care about their guests. Great job, y’all!
October 2025
We have stayed here several times so I know what I'm talking about. The rooms have been remodeled recently and they are very nice. The rest of the motel is currently being remodeled. Our bed was very comfortable and the room was clean.
