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February 2023 by Kathy Schappler
I bought a purse in December from one of their Facebook Live shows. The host said the purse was new with tags. When it arrived in the mail it did have the original Michael Kors tag on it but there was a missing decorative grommet on the outside of the purse as well as both purple and blue stains on the purse lining inside. The purse was intended to be a Christmas gift but there was no way I could give a damaged and obviously used purse to someone. I immediately phoned the store and explained the situation. The person I spoke to told me the store owner needed me to send pictures via Messenger. I did this but there was no response from the store owner. I processed to send a total of 6 messages with absolutely no response from the store
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September 2022 by Beth Anne McFadden
I absolutely love this store and the sweet staff who work there. As a foster mama, they have helped me clothe nearly 20 kiddos over the years! I always find a bargain, and the staff love to help me find what I need. The owner, Sonya, is a true gem. She knows her customers by name and serves them well. I just can't say enough good things about BTB! ❤️
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September 2022 by Shanna Webb
Love Better than Before. Great place to get gently used items at great prices. Plus, if you sign up, you get videos on Facebook to watch for new items. It's a win-win.
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September 2022 by Shinon Hartsfield
Love the FB lives! Have gotten quite a few goodies for the whole family! I don't have as much free time to come to up to the store so I like the live sales!
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September 2022 by Belinda Gotcher
I love shopping at BTB ! In store and online videos ! Ladies are very helpful and Sonja is awesome. ❤️❤️❤️❤️
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September 2022 by susan Long
Visited the store today, September 3, 2022, with my sister and was very pleased with the layout of the store until my sister and I were constantly yelled at by the staff! This one lady continually yelled, “Hey lady Hey lady” every time we started looking at something on display in the window or behind the register! Started out with her yelling at me for trying on an open front long sweater that was on display in the window and yelling, “Hey lady Hey lady We do have a changing room!” Why would I need a changing room to try on this type sweater??♀️ Then my sister had her arms full of merchandise that she was going to purchase and was looking at a pair of boots, behind the counter, that was $120. She is a teacher so she would have purchased them, if they were comfortable but since the lady yelled at us again and was very rude and insinuated that we were to close to the register. She yelled, “Hey lady Hey lady, you aren’t supposed to be behind the counter and when I told her that we are just checking sizes and prices she says well there is a sign that says employees only so I let her know we didn’t see the sign. My sister just said sorry and walked away. Taking into consideration that all the women were in one little corner pricing and organizing with no one behind the counter to help and the counter wasn’t blocked off, so we weren’t looking at signs but at merchandise to purchase. Felt as if they were saying, “Hey ladies get out of our way we don’t want to fool with you today!” Not pleased with this at all. My sister was very hurt by this rude lady. I mean what did they think we were going to do, walk out with the register??♀️ We didn’t even see the register! Customers should be approached to ask if they need help and to quietly say that they aren’t allowed to let anyone behind the register and nicely say but I can help you with anything you see that you may be interested in, not yell at the customers like they are animals. Totally rude and unacceptable. Needless to say we put our merchandise back and walked out. This could have been a $300 or more purchase from us as customers, but this rude person made it a $0 sale.
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June 2022 by Dianne
The store was clean and well organized. The staff were pleasant and helpful. The prices were reasonable for the area. The merchandise was current.
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March 2022 by Sharon C
I have purchased from this company on numerous occasions all through FB live videos of which they do three times a day. On MULTIPLE occasions the items are not really available yet they took my money and refunded days later. on TWO occasions they said they sent items and they did not - nothing was in the bag when it shipped. I called, I left messages on FB (their preferred method), I send at least 12 emails, and I even had the owner tell me to message her personally and she would resolve the issues. WEEKS later and NOTHING. They blamed the \
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November 2021 by RR J
This store is not what it use to be. At one time, the staff was so friendly and welcoming, and it was easy to drop off clothes, etc. Now, the staff barely speaks when you approach the counter, and the rules are extremely rigid concerning clothes, hours of drop off, etc. I miss the old days of doing business with this consignment store.
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July 2021 by H Logan
Nice stuff
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April 2021 by Ryan Cass
The prices appear a bit high and I didn’t find anything in particular I wanted but it’s a nice well organized store I’ll probably visit again.
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December 2020 by Nellie Hughes Herring
I shop here consistently. Friendly staff and great selection.
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November 2020 by Katelyn Bragwell
Very disappointed I shopped/consigned here for years —- Used to recommend them to ALOT of people but not anymore!! Really went downhill in the past year or two.
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June 2020 by Patricia Williams
Best consignment store to shop as it is so well organized and displayed and a great variety of items. Can always find a bargain. Haven’t had the best experience consigning. Would like more feedback when they turn items down. Seems like they are far too picky but I can understand their reasoning. Don’t like that you can't get what doesn’t sell back and not sure I will consign anymore since that is the case.
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April 2020 by Yesenia Delgado
They have things for every occasion and it is super easy to navigate through the store! I always find a good deal
