Electronic Express is a family-owned and operated store that has been serving customers since 1983. Located in Decatur, Alabama, it offers a wide range of electronics and appliances, including the latest TVs, computers, kitchen appliances, and mattresses from major brands. The store aims to provide excellent customer service by offering delivery and installation services to complete the shopping experience. Customers frequently praise the helpful and respectful staff, highlighting individuals like the floor manager and sales associates. One reviewer commended the floor manager for his kindness, patience, and positive attitude, noting that he made the shopping experience pleasant and ensured smooth delivery. Another customer appreciated a sales associate for taking the time to listen and guide them towards the right headphones, demonstrating the staff's knowledge and willingness to help. The store’s staff is also recognized for their dedication and friendliness, with one customer mentioning a young employee who spent a long time answering questions about a laptop and was very polite. Despite some issues, such as a misunderstanding with a dishwasher handle and a washer that was not suitable, the store’s managers showed genuine concern and worked to resolve problems. In one case, the manager apologized, offered options, and arranged to replace a faulty washer at no extra cost, showing a commitment to customer satisfaction. Overall, Electronic Express is known for its helpful staff, quality products, and efforts to make things right for its customers.
