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July 2023 by Judy D.
I wouldn't give the one star but apparently no stars is not a option. Not once, but TWICE we were told we were confirmed for the delivery of a John Deer Tractor. Delivery window was given as 8am to 8pm, the day comes with no delivery. Called the store to find out the problem and was told the tractor was not assembled and it was being moved to a week later (zero notification to us, we had to call and ask). Confirmed delivery day number 2 comes around, STILL NO DELIVERY. Call the store again and was told they "attempted delivery and when they couldn't get me on the phone they took it back to the store." 100% lies. We have driveway cameras and no one showed for delivery, the only truth to that story was they did call me and it went to my voice mail as I worked in a closed area during the day and no cell phones allowed. Keep in mind wages lost again (my spouse this time) and a text confirming the night before we would have someone available for delivery. So now a new day on the books because they say its the best they can do, another day of lost wages so that military discount you offer is null and void. As a veteran Id rather spent more money to deal with people who have integrity than the shady crew in Decatur Alabama. We have been loyal customers for years and we have had several issues, each time it came down to integrity and we are finally done. We will take our business somewhere it's appreciated. You lure vets in with that discount and this is how they are treated. Shame on you. I'm not sure why this website shows me from CA, I'm from Huntsville Alabama..
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June 2023 by Rob Varga Jr.
I came to find an African Violet. The folks that guided me along were respectful and genuine. From garden center to checkout everyone has a great attitude. Very positive shopping experience. I see why my mom & dad only do home improvement business at Lowe's. Because they make customers feel welcome. Good job Yall!!!
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October 2022 by Don M.
I have been going to this store for years. Good service, good input from employees and decent prices. Have used their install program and bought several appliances over 10 years - no issues. I don't know what all the bad reviews are about but must be a different Lowes I'm going too.
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May 2021 by Karla T.
I wish I could give a negative five star. If I say the customer service is less than terrible, I would be giving them a compliment. I won't go so far as to say I won't ever shop at Lowes again. I can say that I won't be shopping at the Lowes in Decatur, AL again!
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October 2020 by Kid Kid
One stop to get it all
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October 2019 by Barbara Weisbeck
Patio sets aren't labeled on shelves where they were stored on bottom