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October 2023 by Bradley Morris
Took my son's rim to be repaired. They sent the rim to We Fix It in Huntsville. When we went to pick up the repaired rim for my son the rim was completely destroyed(The rim was burned badly by their torch). My son has a terrible CANCER and just wanted his rim fixed. They wouldn't do anything for us. Told us just to use chrome paint to cover the mark up. Terrible customer service and a horrible business. Stay away!!!
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October 2023 by Francisco Gonzalez
I am not leaving a one star for the single fact that the people on the desk are polite and friendly, but here are my issues with the place.One is that just 2 days ago I went in to get new tires and had the shop put them on yesterday. Now, when I went in to talk to the people at the desk and ask what they do when they put on the tires. I asked do they put on the tires, do a balance and a alignment and I was told yes. I discussed with the man a few other things and came in to have them put on as I mentioned earlier. Had the new tires put on and balanced but were not aligned. I asked and was told they do not do alignments when you purchase tires. So obviously I was upset. The man who verified that they do the alignment was not working that day and was told that they would get in contact with me tomorrow. They didn't call so I did. He was in and told me that he never did. I'm not going to argue on the phone so I hung up.Now, the second problem I had with this place was a few years ago. Probably with 4 years. What happened was when they reinstalled my tires they almost completely neglected my front passenger tire by not screwing in and tightening my lugs properly and I nearly ended in a wreck after only driving down to 14th street from the shop. All of my lugs came out except one and it was nearly falling off as well.I'd like to believe that the owner is the one looking at these but there really is not a way to know from my side but if you do read this thank you.There isn't really much you can do for my first problem due to it simply being if your workers do not listen more clearly to what I'm saying instead of just going with what I say. The second problem should never happen to anyone and I hope your business never makes that mistake again.
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October 2023 by Maria Daws
Great customer service. They were easy to work with and did fast dependable work!
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September 2023 by Sara Hurst
I use these guys when ever I'm in Decatur. They did a great job. Well last time I went just needed air. Well he put 38lbs in my tires. Which was way too much. It caused my tires to wear in the middle. And now I'm out $700 on new tires. My tires weren't even that old. This is what these guys do to single Moms who are already struggling. I will never use this place again. No I did not need new tires. I kept the tires that came off of my car for this reason. I see you haven't taken responsibility for one mistake you have been accused of. I assume y'all are perfect! I will not be removing this review either. And Sir I have used your service twice. Have the day you deserve!
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August 2023 by Antonio Bryant
Good people, get the job done in excellent timing
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August 2023 by Rhonda Stoner
The only place we trust to take care of our vehicles. Oil change, tires, & any other issues, OK Tire is trustworthy & they perform quality work. We followed Steve to OK Tire because he is an excellent mechanic & found that the other mechanics are also exceptional. John & Michael are my favorites in the office!OK Tire is more than OK! They are GREAT!Cookie Stoner
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July 2023 by Tracee Penchion
Called day before and was advised by friendly person to be there early! There early, every service person was friendly and personable! Service was quick & clean. Only reason I’m giving this review a 2 star is because the upfront manager has the most non friendliest attitude…I understand that it is essentially a sales position, but he is the first point of contact and my interaction was not good..don’t know if it was because I was a woman or my skin tone…when you only have to interface for a few minutes, no reason to not offer exceptional service.
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March 2023 by Nancy Daily
Fast, friendly and knowledgeable folks!Will definitely go back.
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February 2023 by Michael Hamilton
I enjoyed the service and the price, plus the quality of the products. This is a go to place to have your vehicle worked on. Thank you for the service that you all give. Thank you to ALL of the workers there.
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January 2023 by Dean Mccombs
They were the best had to order my tire call when it came in installed that day. Jon was great to work with.
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November 2022 by Susan Harpe
I trust OK Tire more than any other car repair service. I would not go anywhere else. Steve did an amazing job of replacing g a heater core. He also kept me informed thru the whole process.
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November 2022 by Brian MATER Peters
Purchased a new tire. My wife brought wheel and tire but after I put it on the car it was not balanced. Brought the car in, the guys balanced both fronts and didn't charge a dime. Michael was very polite and provided great customer service....Mater from Thompson
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October 2022 by Chris (CrewRest)
Good service. Friendly employees. Fair price.
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September 2022 by M A Bell
Outstanding staff with a great sense of humor! Fair prices on quality work. They have my business for life.
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September 2022 by Sherri Lambert
Quick serves had what we needed and changed the tire and put tire back on
