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February 2024 by Amy Landreneau
Caleb and Ethan were so amazingly wonderful. I came in at the end of the day stressing about changing the headlight out in my Nissan and they took care of me and went above and beyond to do it right and do it respectfully. I highly highly highly recommend this location for any and all services you require.
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January 2024 by Richard Gregory
Here is a very important revelation, Pep Boys did a vehicle inspection and checked my battery strength, as I had recently been told that I needed a new battery from the Dealership where I had some other maintenance performed, Pep Boys revealed the battery was still strong and not in need of replacement. Saved me a tremendous amount of money and proved to be trustworthy. So, let me title this review: Trustworthy
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January 2024 by Robert Vandergriff
Hey ""BIG THANKS"" To these guys had a flat on the interstate. They were closing, and they still help me out. Fix my flat and put my spare back When all the other shops said no, they said YES great Bunch of guys I would trust them to work on my Cadillac Escalade.And I take mine to the dealer for everything.
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November 2023 by haley hammonds
10/10 recommend this shop! Not only was the customer service perfect with all 100 of my questions answered, but I got my car fixed and back very quickly even though it was overheating really bad. Great communication and a positive attitude from Byron! My boyfriend and I will take all our car needs back to this shop because of him and the hard working mechanics!
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November 2023 by eric mcmillen
Very helpful! Great service. Manager showed me the problem with my tires and fixed the issues! I will be going back soon for a front wheel end alignment. Hour drive but service made it worth the time.
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November 2023 by Tonya Lang
Skyler went above and beyond to help us with our tires! He actually had to drive to TN to pick up the correct size and didn't charge us extra!! GREAT service!!
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September 2023 by Jason Payne
The staff is knowledgeable, friendly, and dedicated to providing excellent service. They take the time to listen to your concerns and offer professional advice and solutions. I've always felt valued as a customer and confident in the expertise of the Pep Boys team. I have seen this location continue to get getter. Skylar and Hercules up front and the technicians in the shop all continue to provide excellent service.Whether it's routine maintenance or more complex repairs, they have demonstrated professionalism and expertise. I have found their technicians to be skilled and efficient, ensuring that the work is done correctly.Overall, Pep Boys is a reliable and convenient choice for automotive services. Their excellent customer service, competitive pricing, and quality workmanship make them a go-to option for routine maintenance and repairs. Whether you need an oil change, brake service, or more extensive repairs, Pep Boys is a trusted name that you can rely on for efficient and professional automotive care.
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September 2023 by Ashlee Prow-Mooney
Exceptional service from Byron! Called 45 minutes before closing driving south on 65 on my way to Gulf Shores with very worn tires that needed replaced immediately. They stayed open late, made us feel super welcome and got us taken care of with a smile. Customer service feels like a thing of the past these days and today was such a wonderful experience. I am so thankful for the gentlemen that helped us get back on the road safely!
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September 2023 by Spence Crawford
The current crew and management are handling business and providing excellent customer service. The area DM was in Friday and I bragged on this crew. He knows what he's got with this team and I feel certain he'll do all he can to help them continue the momentum with turning this store around.
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September 2023 by Kayla Inman
Hercules, Skylar and Ethan were phenomenal. This was the best place to get my tires done, thank y’all for making it so painless. Will definitely be coming back!
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September 2023 by Dan Moreno
Purchased four tires for my truck pricing was very competitive and most importantly they had the tires in stock. Staff was very professional and was able to communicate effectively.
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August 2023 by Shannon Pringle
I was very pleased with my service here and I will be back! Skylar booked my appointment and answered all of my questions, he made it a quick and easy process - customer service was 10/10, I was also very impressed with how fast they were able to get my tires put on!
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August 2023 by matt curvin
Took my truck twice for an alignment. First time they said it wouldn't be perfect because I had a brand nee front it.. it pulled hard to the left then took it back and it still pulls hard left. Would not recommend them.
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July 2023 by Marion Berry
Great Service and great attitude from the guys.Thank you for being there when I needed help to reparatur my tired that had a screw in it.
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July 2023 by Maxwell Walden
Just getting my 2016 Chevy Equinox LT & my warranty covers it & got to pay at a lower price on the day I picked it up & first time to do business with Pep Boys in Decatur, AL.
