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February 2024 by Judy Briley
Very efficient at what they do. They try to help and answer all questions that you have for your fur babies. They really do care about them and the customer. The store is very organized and clean too. Good people ?
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January 2024 by Margarett Anselmo
Took my fur baby in for grooming they always do such a great job
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January 2024 by Ana
It's a great place to take your pet for training or grooming
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January 2024 by Chad Hunter
Great store. Well stocked and impeccable pet selection.
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January 2024 by tim shorey
I use Banfield and now the groomers. Chloe was awesome, also the other women were great with my dog. They all fell in love with him. Highly recommend them.
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January 2024 by Tammy Carter
Fast and friendly service, a little pricey.
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December 2023 by Cathy GStaff
Friendliest worker I've ever had there actually. He was polite, friendly and helpful.
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November 2023 by Curtis Sylvester
Staff is very kind and helpful. They did a great job with my dogs and I will definitely be bringing them back. I would also recommend them to anyone who asks about a good grooming place.
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November 2023 by Faye Hewitt
I took my baby to get groomed and told the groomer not to grind her nails. When I picked Bailey up they told me two (2) grown adults held her down and grinded her nails. My baby is traumatized not to mention her feet/nails are in pain. Then they charged me for the grinding and holding her down. I didn't pay for either but if I hadn't said something they would have. I will not take Bailey back. I'm taking her to the Vet for observation and if he finds anything I will bring up charges against Pet Smart.
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September 2023 by Yushima Cherry Burks (Yushima)
Decatur Alabama location.I regularly take my dog to the Huntsville grooming location and had positive experiences until a stark contrast in service at Decatur. Despite detailing issues in a private email to Decatur and receiving a gaslighting response from the manager, I chose not to return to that location. However, I continued using the Huntsville location for several months without issues. Today, when attempting to book online, I was prompted to call. After contacting them, I discovered that Decatur had blocked my account months after the initial incident. This, coupled with the manager's passive-aggressive actions, further highlights the disparity in service culture between the two locations. I spoke to the Huntsville location, and she promptly agreed to remove the block, emphasizing their commitment to positive customer experiences. I appreciate their responsiveness and plan to continue my positive relationship with the Huntsville location.
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September 2023 by Stacy Hensley
I just love the PetSmart grooming salon! All of the ladies are super great with my doodle. They are all friendly and do a great job. Highly recommended! Thanks to Anastasia and Tori for being so great with my girl!
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July 2023 by Brenda Aylwin
This was Zyla’s first time to get groomed by PetSmart since we moved here. Amanda did such an amazing job on Zyla. It was exactly how I wanted Zyla to be groomed. I highly recommend Amanda at PetSmart to groom your fur baby. I will totally be bringing Zyla back. I was extremely happy with her grooming.
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June 2023 by Keri Delashaw
Took our 6 month old standard poodle to be groomed. Amanda did a great job! The cut is perfect shaped. Just a little shorter on the body than I care for but I think that was a communication fail between who checked us in to the groomer, maybe? Amanda was also pleasant. Made me feel more comfortable about leaving my pup.
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June 2023 by Amber
This is the best stocked PetSmart locations in the Decatur-Madison-Huntsville area. The staff there were super friendly and helpful when I was picking up some nerite snails.
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June 2023 by J H
DO NOT GET YOUR DOGS CLIPPED HERE!! I have had several issues here and know many people who no longer take their dogs here. But the worst happened this past time with the only dog I had who wasn’t afraid of this place so still went. They cut the skin off more than half his back foot pad and didn’t even tell us about it. I found him licking it two days later and you can see the jagged edge from the clippers.This is my fault as I knew better than to leave him. I know other people who have had issues and the woman who took him was the most hateful uncaring human being I have ever met.The groomer part of this place needs to be closed before they keep hurting peoples dogs with their attitude and neglect. Mines foot, someone else I knows dog got his eye hurt, I’ve had several come back with small nicks and all of mine now are terrified to even shop there because they are so afraid of whatever goes on in the groomers after you leave your poor dogs with them.Do not risk your dogs on people who don’t care
