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March 2024 by Kaitlyn Nix
Multiple times we've had service appointments lost, tires not ordered, calls back never made, etc. The service and parts department seems very not put together. However, Nick Groves who's my salesman always fixes their mistakes for me and makes sure to make things right. He goes above and beyond his job title to make sure his clients are satisfied even after the purchase of their vehicles. We love you Nick! Give that man a raise.
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January 2024 by TRACY DIX
Service all the way around great!
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September 2023 by Jim Morgan
I recently changed to Serra from the other option around Huntville. The personal touch is much better and I like the small town feel of the dealership.
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September 2023 by Pete Shea
I scheduled regular maintenance here for my Lexus because Huntsville Lexus service is a mess. I took my car a few hours before my appointment thinking of just leaving it, but they went ahead and started as soon as I got there. I still left, thinking it would be a while, but they were done with the full 30,000 mile service plus checking everything out in less than an hour. I didn't even make it home before they called to tell me it was ready. Everyone there was super friendly and helpful. Kudos to Noah, my service advisor.I'll be back.
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September 2023 by Kevin Sletten
Casey was an amazing salesman and helped me get my first car I have had in 15 years, highly recommend this dealership
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August 2023 by Google user
I had the pleasure of working with Lakisha during my recent visit to the dealership, and I must say her assistance was truly exceptional. From the moment I walked in, she greeted me with a warm smile and a friendly demeanor that immediately put me at ease. Throughout the car-buying process, Lakisha demonstrated a level of professionalism and expertise that made the experience smooth and enjoyable. First and foremost, her knowledge about the vehicles on the lot was impressive. She took the time to listen to my preferences and requirements and then carefully guided me to the cars that best suited my needs. Her understanding of the various features, models, and pricing options was thorough, allowing me to make an informed decision. What stood out the most was Lakisha's patience and willingness to answer all my questions. She never rushed me or pressured me into making a hasty decision. Instead, she took the time to explain every detail and made sure I felt comfortable with my choices. Her dedication to providing top-notch customer service was evident, and it made a significant difference in my overall satisfaction. Beyond her knowledge and patience, Lakisha's kindness and genuine care for her customers were truly commendable. She treated me not only as a potential buyer but as an individual with unique needs and preferences. This level of personalized attention is rare in today's fast-paced world, and it was refreshing to experience. Thanks to Lakisha's expertise and dedication, I drove away with a car that I absolutely love!! Please ask for Lakisha Scruggs when you go in for a car!
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July 2023 by Tyler
Took over 2 hours and my vehicle still is not in the shop.Service: Tires
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July 2023 by Durken Perkins
I had the pleasure of working with Lakisha during my recent visit to the dealership, and I must say her assistance was truly exceptional. From the moment I walked in, she greeted me with a warm smile and a friendly demeanor that immediately put me at ease. Throughout the car-buying process, Lakisha demonstrated a level of professionalism and expertise that made the experience smooth and enjoyable.First and foremost, her knowledge about the vehicles on the lot was impressive. She took the time to listen to my preferences and requirements and then carefully guided me to the cars that best suited my needs. Her understanding of the various features, models, and pricing options was thorough, allowing me to make an informed decision.What stood out the most was Lakisha's patience and willingness to answer all my questions. She never rushed me or pressured me into making a hasty decision. Instead, she took the time to explain every detail and made sure I felt comfortable with my choices. Her dedication to providing top-notch customer service was evident, and it made a significant difference in my overall satisfaction.Beyond her knowledge and patience, Lakisha's kindness and genuine care for her customers were truly commendable. She treated me not only as a potential buyer but as an individual with unique needs and preferences. This level of personalized attention is rare in today's fast-paced world, and it was refreshing to experience.Thanks to Lakisha's expertise and dedication, I drove away with a car that I absolutely love!!Please ask for Lakisha Scruggs when you go in for a car!
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July 2023 by Michael Widick
I definitely trust this place to do the right thing.
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January 2023 by Tracy Scales
Went to the establishment for a tire replacement. Everything went well until I found a long scratch on rim after the service. Contacted the department regarding my issue. Need to say, the communication was ineffective and they stated the scratch was my fault. So, if you utilize any type of tire replacement services with this establishment. Take pictures before the service is processed! In person, customer service is mediocre.Service: Auto tire replacement
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December 2022 by Michelle A.
The service I received on my Avalon was exceptional and the price was great. I will definitely be back!
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October 2022 by Walter K.
I read review about this place, and so many people not happy. I had to do my oil change so I didn't have any chance to go somewhere else and actually I was surprised. They did quick oil change, and staff was very professional.
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August 2022 by Not Your Attorney
Amazing experience with the service department!! Process was quick and flawless. Everyone was very nice and upfront. No hidden fees, costs, or surprises. We will absolutely be back!! Also.. we had the exact opposite experience at Bill Penney Toyota in Huntsville. Make the drive to Decatur, it is well worth it!!
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August 2022 by Will P.
Went in to talk Highlander Hybrids. They said that model is in short supply, and if we wanted to order one, it would be a $5k surcharge. If they were getting one and we reserved it before it hit the lot, it was "only" a $2,500 surcharge. But if they happened to have it on the lot, there was no surcharge. That is insanely opportunistic and shady, in my view. Sure they can do it, but why be so greedy? I certainly did not "love the way they treated us."
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June 2022 by Trent Self
It's a bit of a mixed bag on what you're going to get here. Even with an appointment wait times can be ridiculous. Get an estimate of time up front. Steve in service is excellent and honest. Every other time I've used a service advisor that wasn't Steve I've received terrible service, been overcharged and even talked down to. I'm a diehard enthusiast of Toyota vehicles and DIY 99% of all my maintenance. However, there are some things you need the dealer or their computer for. Be specific in what you want and make sure it is translated to the tech. To achieve that you need to ask for Steve.Service: Auto maintenance
