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January 2024 by Jason Hagood
Tried to get a new phone today and waited for over an hour for everyone that worked there to try and help me without any results. Was told to come back another time. Don't waste your time go to Madison or Athens.
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January 2024 by Jeff
Have been waiting since 13th of January to receive phone have no idea when phone will be delivered no help from spectrum robots or the people on phone,I am going to store today. They are either going to get the info or going to refund my account. Period!!!
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January 2024 by Lori Ray
The website showed that they opened at 11 on Sunday. They don't open until 12. There were probably 6 people there in a matter of 15 minutes. Really bad customer service.
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January 2024 by Wesley Johnson
My mom had a seizure due to some of the phones and computers inside the store and non of the employees helped what so ever they just laughed and they said epilepsy doesn’t exist. They need to be fired on the spot. Flashing lights triggers her seizures and she can’t use a cell phone. This store is terrible.
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January 2024 by Betty Arteaga
Terrible service when you talk to customer service they invent promotions so you can take the service and then they say they don't know that apparently there is no service and they don't know why they told you that ??I spoke to make a report I hope they pay attention and don't fool more people
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December 2023 by Ron Morris
over priced service , i continously had issues with. paid nearly $100 just for internet that worked sometimes. so glad i turned in my equipment today.
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November 2023 by William Doty
Went in to upgrade my phone. Very professional and friendly. A great experience.
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October 2023 by Kirk D.
Spectrum is the WORST company you can possibly go with. They overcharged me monthly (over $100) and when I confronted them, they conveniently didn't have access to the account information that I signed up with to prove it was a fraudulent charge. And I've had nothing but problems with the service, customer service and their inability to even correct my name on two accounts to merge them. But they can't do that??? WTF?? Can't merge my accounts when I am the ONLY one on there?? Not worth the headaches dealing with the incompetence and ineptitude of this company while they rape your wallet!! Ridiculous!!
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September 2023 by Hunter B
I am moving to Ohio for work in 2 weeks, spectrum suggested I pick up a SIM card here due to my service address being in Ohio, they cannot mail me a sim card to my current address. I arrived at the store at 5:58 as I was walking up the door was locked. Rep told me it's temporary hours and they can't let me in even to hand me a SIM card. No spectrum stores in Huntsville, I drove out here after work with too much to do and not enough time only to be turned away. Terrible service. Change your times online or have a little understanding. An hour of my time and has wasted. Says it's open until 8pm online.
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September 2023 by Craig
They suck not enough workers to take care of ppl
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September 2023 by Kevin Breuers
Even though line was long, manager reduced staffing. Instead of helping the lone cashier, manager walks around to customers and tried to console them for the lengthy wait.
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September 2023 by David Pack
This Internet provider sucks, it doesn't work 90% of the time, if there were any other better services around here I'd definitely get them, but sadly spectrum is pretty much all hartselle has, and somehow they're even worse than the one in Cullman which I thought would be hard to top, but apparently it isn't.
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July 2023 by Lindsey Ramey
The employees here are friendly and helpful. Now the people you have to call, that's a whole different story but I have nothing bad to say about the customer service I received inside the Spectrum store.
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July 2023 by Tom S
It's no more reliable than the dish. Everytime a cloud goes by it's down. Don't waste your money
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April 2023 by Rob Varga Jr.
Super friendly and efficient. I was in the store the day before Easter...these guys were super. Connected and on my way home in a few minutes.keep up the great work!
