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January 2024 by Lona's Locs
Look into swapping your number to them. They have great deals.
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January 2024 by Gay Campbell
Excellent services
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September 2023 by susan mayes
Great people work here. I always get the best help to address my phone needs and concerns. Excellent customer service.
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September 2023 by Zachary Hulbert
Quick to approach and help. Although wasn’t able to fix my complaint right away, was very nice and informative of how to proceed.
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May 2023 by Kelsey
I have been to this store multiple times since they have moved. I will say a lot of the employees are helpful but one bad employee can ruin the store. Victoria was her name. She should be trained to do her job as I’m sure it consists of customer service. She was only worried about trying to get my elderly family member out of her face instead of help her in need. She also gave out false information regarding a backup on a phone. She restored the phone without even backing it up because “it would take too long”. I appreciate employees like Monica who enjoy doing their job and are good at it. Will be cancelling T-Mobile. The customer service has gotten worse by the years.
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March 2023 by C P
Ralph Hair helped us in the Decatur, AL store. He was awesome! We got three phones and he was very patient and helpful. I lost count of how many times my daughter changed the case he wanted and each time he smiled and went to get the new one. Couldn’t have asked for a better experience. He explained everything about the cost and monthly bill very clearly. He explained how T Mobile has updated their network and how much more fast and reliable it is. The 5G network is great!
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March 2023 by Quita Davis
Carla was AMAZING BEST IVE EVER EXPERIENCED since I’ve been with T-Mobile she helped me with all my questions and concerns. Definitely thankful for her patience and help.
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February 2023 by Green Davidson
This is a store that I will not be using again. It's unfortunate because I work in Decatur and it is so convenient. However, they told me so many things wrong in December that it cost me money and today I just found out that more stuff was wrong. I'm very disappointed.
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February 2023 by Will A.
A lot has changed in 13 years. The underdog is now a contender and faster speeds than the other wireless networks. I have had all three and T-Mobile by far is the best carrier. Verizon is very overrated and AT&T is overpriced. T-Mobile got the speed and they are a lot cheaper. I can highly recommend T-Mobile.
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January 2023 by Cynthia Crutcher
Victoria at the BeltLine in Decatur was very helpful she had all the answers she Even help me out the next day with something I didn't know been a old lady trying to keep up some of new technology ????
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December 2022 by Michael Brown
We had a great experience at T-Mobile in Decatur. We were 20+ year customers of Verizon, but they seem to be determined to price themselves out of business. CSR Ralph H was amazing! He was patient, listened to us, and helped us to do exactly what we visited the store for.I recommend this store to anyone who is considering a move to T-Mobile. Our experience was great, and I think yours will be too.
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December 2022 by Mike Barber
Monica Cruz was very helpful when I visited the Tmobile store on 12/17/22. She did a great job!
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October 2022 by Kelly Gates
Had a great experience at this store. My specialist, Ralph, really deserves a shout out because he went above and beyond to help me recover data on my phone that was almost totally destroyed. He was knowledgeable and even stayed longer after close to help me. I was so appreciative of his extra kindness and skills.
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October 2022 by Larosa Davis
The staff there is always very professional helpful and does things in a friendly caring manner and when asking questions they get you answers and do make sure that you understand anything concerning new or your old devices phone tablets
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October 2022 by Koreen James
This is by far the best customer service I've received, and I've been to quit a few T-MOBILE stores. The techs go above and beyond.
