-
March 2024 by Josh Borden
Terrible. They mark packages as delivered when they have not been. I get time sensitive mail delivered days or even weeks after it should have been. They claim no access to address yet I live in an apartment complex and everyone else receives their mail that day. Also refuse to answer the phone. Called 5 times and it rings for minutes until the phone suddenly gives a busy signal. Decatur USPS is an absolute joke.
-
February 2024 by Richard Chalus
We have a postman that is stealing our packages by claiming that the house we live at is VACANT, he didnt even stop at 4 houses including ours. We've been living in the same house for 4 years with vehicles in the yard. Post office won't answer the phone bc they to busy doing nothing. They need to put "0" stars bc that is what they truly need. I hate liars and thieves and that is what the post office is.
-
February 2024 by Ben Callahan
I would give no stars if I could.Mail carriers have suddenly decided that leaving packages in the driveway in plain view of the street is acceptable, aside from, Lord forbid DOING YOUR JOB and leaving it on my porch. Just walk the extra 10 yards and quit being lazy.When confronted, I was told "They tell us to leave it by the mailbox." I ask why the sudden change, as I know it's out of laziness, he just said "Imma see what I can do."Since then, I have had 3 packages rained on, 2 of which were ruined, and of course they won't take responsibility. All of this could be prevented if they would do their job correctly.Their building is also filthy, the staff is rude and the mail carriers are incompetant and lazy. Just use UPS if you can. No wonder the postal service is going bankrupt.
-
February 2024 by Jeremy Hayes
Had a package shipped by express mail. The carrier delivered it to the wrong address. We attempted to all the post officer and no one would answer. Went to the post office and they would not even give the supervisors full name or I.D. number. What a joke. Its not wonder they are going bankrupt.
-
December 2023 by Everything Random
Jordan deserves a raise and a commendation lol. The main gift for my stepdaughter was sorted incorrectly and somehow he got my email about as soon as I sent it. He called and let me know we could come and pick it up at the dock today (it was all ready after 5). He saved the day..and got my husband's most meaningful gift in his kiddos hands on Christmas (and not the next business day Tues lol). He went above and beyond..we are SO grateful for him. #JordanForPresident
-
December 2023 by FUSAKO NON
You can buy many kinds of stamps here. You can also process your luggage to be sent abroad here.
-
October 2023 by Anna Beck Beck
This garbage dump needs to be hit by a meteor. I ordered hatching eggs (i.e., eggs with LIVE embryos inside for incubation). Seller marked the package very clearly as "HOLD FOR PICKUP". Eggs shipped Wednesday, arrive at the post office as expected on Friday, but instead of being held at the PO, they were out for delivery at 7 AM! All right, whatever, I think, I'll just wait for it to be delivered today. Except the package was never delivered. Sometime in the middle of the night the tracking gets updated to "ALERT, NO DELIVERY SCAN". Yeah, duh, the idiot mailman not only took it out for delivery when he should have left it at the post office, but then he decided to just keep it in the truck instead of delivering it. Next day is Saturday, there's no update until 11:42 AM (PO closes at 11, how convenient), when the package again turns up at the PO. Someone calls me at 3 PM, and when I try to call back no one answers. Great. Sunday goes by, PO closed, can't go get the package. Get there first thing Monday morning, they can't find the package. Am told to come back in a few hours. Sure, why not? It's not like I have anything better to do than make multiple trips to the PO. I come back, they finally find the package after like 30 minutes of searching. Of course, barely any of the eggs made it, but PO takes no responsibility for that.Oh, and to add insult to injury, I had baby chicks shipped on Wednesday, supposed to get here Friday. It's now Saturday, the PO has no idea where they are. Baby chicks can only survive 72 without food and water, so I'll probably be making a trip to the PO next week to pick up a box full of little dead bodies. Don't waste your time with this PO, you're better off burning a stack of money in your driveway than paying these jag offs to repeatedly lose your mail.
-
October 2023 by Jake
I have multiple packages that are now a week late because they stated the day of the delivery that they were too large to put in my mailbox and they we were apparently too lazy to get out of the truck to put them on my porch. I've made two re-delivery requests and still have not received my mail. This is beyond ridiculous.
-
October 2023 by C Malone
I live in an apartment and for the past month every package we've ordered says left at door when it isn't. Luckily whoevers door my packages have been left at have been kind enough to bring them to me but that's not their responsibility, it takes 3 seconds to double check the address/apartment number and do your job and deliver it to the correct home. Had something get "delivered" an hour ago but guess what, I don't have my package.
-
August 2023 by James Reed
For some reason a package that was supposed to be delivered to my address was forwarded to somewhere else, and we can’t find out where
-
June 2023 by Karen Haggle
I will never set foot in this place again. The employees were incredibly rude and lazy. They made shipping a package a long hassle. I should have been in and out but NO! They wanted me to print the shipping label at the library and buy tape to seal the package? What good are you people? Is your job to just stand there and do nothing? I have shipped several packages and never had to deal with any of that.In conclusion, if you need to ship anything go to UPS. Much better customer service!! They can print your shipping label and tape your package.
-
June 2023 by Sammo Photo
Horrible package delivery service. Worse customer service (5 calls - ring between 3:09 and 3:32 -then disconnects). Attempting to resolve issues Face-to-face is worse yet. Whenever possible, use a competitor for package delivery. You’ll thank yourself.
-
April 2023 by Pamela Lowery
Ever since mail carrier retired, I mean mailed delivered perfect for 9 years…refuse to deliver mail if someone is parked in front of mailbox, like I have any control who parks on my street in front of my mailbox!!!! Called and called to resolve issue and no help the worst ever!!!!!!!! I am about to stop ordering Amazon if they don’t stop using USPS
-
March 2023 by Supaporn Chusuwan
The worst customer service experience in hospitality industry that you could not ever expect happen again and again.When you order stuffs online and seller use this organization to send products to customers, you need to pray that you won’t lose it (send to wrong address always happens) or waste time waiting. If you lose it , need to contact seller to ship another one send to you.Called several times, no service mind !!
-
March 2023 by Michelle R.
The staff: absolutely wonderful each one, they are always so on task, but what makes the difference for me is that they are friendly kind and smiling which makes every trip there leaving with a smile
