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November 2023 by John Burke
This is the best auto center Walmart has. I won't make the mistake of going to Arab again.
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August 2023 by Debbie Froscello
Awful customer services they lose tires that they order. This has happened to us three times!!!
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March 2023 by Latishia Bolden
Had to return several times. Had to travel to another county to purchase the 4th tire. It was very tiring. The female manager was very kind to me. She made sure I didn't have to wait on rework. I spent 600 plus with Walmart yes I was disappointed.
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December 2022 by Randy Ball
New tires I called from work a lady went and made sure they had tires in sto k and saved them for t me when I got there the guys were very polite and got right on it washed wheels and all
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December 2022 by Kenni Jo Shaneyfelt
They were friendly and I didn't have to wait long. They had the best prices on tires
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October 2022 by Sulaima Nahshal
I called to check on the status of tires so they told me they have them in stock I drove all the way 50 miles down here and they didn’t have them in stock waste of timeService: Auto tire replacement
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September 2022 by Tony Martin
Check-in technician was very polite & professional. When I walked into the waiting room, Manager Joe was standing at the "problems with tires" wall poster well-educating a customer. They continued to talk and he continued to educate her on tires and tire buying outside the waiting room. He and the ladies in the Auto Center were very polite and helpful to all customers. The Manager was obviously very knowledgeable about tires and the Auto Center's work, as I overheard him interacting with several customers and helping them with questions they had. It only took 45 minutes to get 4 tires installed. Check out was a breeze. The lady ensured I was aware rotation & balancing every 3,000-5,000 miles was free, as well as nail/screw in tire repairs with the road hazard warranty. There was no sales tax on the tire installation. She was also helpful with odor removal inside the car, as she had tried the "odor bomber" I planned to buy. She let me know that she had used it and it worked. I was very pleased with my first tire buying and installation experience at Walmart Auto Center. Iook forward to returning for the free rotate & balancing. I would recommend them and would buy tires from them againService: Auto tire replacement
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August 2022 by Dean Mccombs
Good customer service when you are there but don't try calling you will get upset
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June 2022 by Trevor Sullivan
Awful customer service when I'm just asking questions, confused by me not knowing car stuff and because of that only gave half answers. Limited supply/options, amazing repair though so 3/3 for repair, 0/3 customer service
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January 2022 by Jossie Madden
Have not visited auto care center because of temporarily closure.
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October 2021 by Acacia Willey
Are they open at 2PM on Mondays?? Hard to tell. When I arrived the entrance was blocked off. I’ve never been to this location and have never seen a set up like this. It confuses my cross country road trip mind - I’m visiting from the west coast. They can’t possibly be closed! It must mean you have to check in (speak) to someone before entering. I proceed to wait for roughly 10 minutes. Nobody comes over. I have to assume at this point they’re closed during business hours.I grab a late lunch and get back on the interstate, stopping at another location in Birmingham. They have me in and out in 35 minutes with no confusion.
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October 2021 by Jennifer Lindsey
Tried to use this auto center but it is being run by a bunch of misogynistic men. Law suit waiting to happen with the terrible treatment of women and horrific customer service. Avoid this place like the plague. Might save you a few dollars but not worth the BS to try to get quality service. Would give it ZERO stars if I could.
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September 2021 by Nicki Bridges
Cheaper? Maybe, but you get what you pay for. Twice I pulled in with several hours until closing time only to be told (after I hunted down an associate) that they stopped taking customers already for the day.
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September 2021 by Cassandra Wood
Came in at 7:30 to make sure we were first in line for an oil change since they were too busy yesterday for it. They open at 8, they get us checked in at 8:20 which is great, we wander around WalMart until 9:45 which is when they finished. And they told us the problem was "We have to take a certain amount of time to complete the job because if we go to fast they don't think we're doing our job". So it's a management problem I guess thats why oil changes at Walmart are so long.
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July 2021 by Will A.
Don't waste your time ordering online. I have tired several times and the store is out of 99% of my orders online. But after trying to order the other day I went into the store and everything that the online app showed that the store was out of stoke, the store had plenty. I think they are saving the food for customers that comes inside, but some people are sick and don't want to come inside or afraid to come inside. I don't waste my time with Wal mart anymore. I order from Kroger's or Publix. You will pay more but the service is worth it. Besides Publix has the best customer service of any supermarket in Decatur...Believe that !!
