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March 2024 by Amanda Elmore
Im not sure why it says temporarily closed for hours because they are open. But this was hands down the worst service and nastiest food I've ever gotten from a Whataburger. The girl at the window was fine, but there was some kind of commotion from the kitchen. You could hear someone in the kitchen cussing and im assuming it play fighting with the girl at the window (play arguing). She hands me my box of food, theres no fries in the box (i got a meal). I didnt get my drink either. I said something about the fries when i noticed and she did take it back and threw some in there but I was honestly just ready to go before even trying to ask about my drink. And then the chicken was greasiest I have ever seen it. I always get the same thing from there and know what to expect, and I get that its fried, but it was literally dripping grease like maybe they havent changed the fryer oil in a long while. I couldnt eat any of it and had to trash it and go somewhere else. Anyways, im very disappointed. The decatur location has went downhill drastically.
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March 2024 by Sherry Wray
Hamburger and other fast food
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March 2024 by Lori Alexander
This was our first time eating here. Overall, it was good. The burgers and onion rings were hot and fresh. My only complaint would be the aggregios amount of sauce that put on the sandwiches.... And then only gave us 2 napkins.
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March 2024 by Diana Espino
I love the food, it's my favorite but the staff is terrible, they don't even give you the correct order and if you ask them for something they make bad faces, rude and racist staff, of course, she's one of the twins ?♀️
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March 2024 by Thomas Hughes
Food is good.When you get it correct.They messed up my sandwich and when I went to get it fixed, I was told they were “too busy” to fix it. You had three cars in the drive thru and NO ONE inside. You weren’t busy. You were lazy.When I pay for something, it should be correct.“You get what you get and you’ll like it.” isn’t a good business model.Not too mention the fact that EVERY SINGLE TIME I got there I have to park and wait 5+ mins on my food.
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March 2024 by Brandon Henry
Worst fast food chain ever. If I could give it no stars I would.
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March 2024 by Amy Kuhns
First of all, I love Whataburger. As a native Texan, I know I am biased, but I was thrilled to see we had one when we moved to the area. I thought we would have a taste of home.But, the service here is just dismal. In a time when we can buy a burger and fries almost anywhere, you have to stand out for a positive reason, and this one isn't even trying.We have gone several times, and always leave saying. Well, it'll do. But the last time, two days ago, we approached the drive thru and waited. No answer. No greeting. Zero. So, we decided to go on inside, assuming they were short staffed (as always) amd went to the counter to order for dine in. Two different staff members looked at us, made eye contact and turned away. No greeting. No acknowledgment or "someone will be right with you" Not a word.So, I have lost interest now. I still love Whataburger, but not this one. Management needs to step it up.
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March 2024 by charles mckee
Ordered onion rings and pie today. Asked to pull up. Asked how long it will be. No response. Waited total of 5 minutes. Bad service. Not cashier fault.
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March 2024 by Meghan Knight
This is the worst Whataburger location! They never get our order correct. Staff is rude when you tell them they forgot something. & DO NOT get the wings unless you want them swimming in a To-go bowl ?
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February 2024 by Katrina Robison
Food was hot, fresh and made to order.
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February 2024 by Frank Hagen
This whataburger location is killing the franchise. When I heard Decatur was getting a whataburger I thought my life was gonna get better but we’ve only ate there a handfulOf times since they opened. The service is dang near zero. If I could give service a negative star I would. That’s how many fries they gave me in a large order…
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February 2024 by David Pack
The food is amazing, but the 30+ minute wait on an online order I've made 20 minutes in advance is ridiculous, I come here every other week and the service gets worse and worse, after this I'm absolutely through with this Whataburger location, it's employees are nothing but strictly unprofessional, you'll have 5 employees outside gossiping for an hour while there's only two cooks inside.
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February 2024 by Zavier Cagle
Ordered a chicken sandwich through drive thru got home only to find out that my sandwich was apparently in a wwe match and received the peoples elbow. A 20 minute wait for this is unacceptable never coming back. (Only 3 cars in line btw was very slow)
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February 2024 by James Bagsby
Rude and lazy staff, had to pull up and wait in the drive thru for a chicken sandwich meal while everyone else behind me were getting their orders. When we asked how long it'd be, they just closed the window so we went in and got a refund. Absolutely will not be back.
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February 2024 by Logan Cannon
9/10 they will get your order wrong and give an attitude when you say they messed up
