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December 2023 by Veronica Gillespie
Don’t rent from here, there are other options.Still (after six years) wouldn't rent from these people, ever! Uber if you have to in Dothan. Use the other car rental company at Dothan airport.
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October 2023 by Jack Krystyn
The rental agent was very friendly, courteous, extremely competent, helpful and made the entire process, from pick-up, vehicle selection, and return so very easy. The vehicle (Chev Malibu) was very comfortable, well-maintained and economical. Only negative would be cleanliness. It general it was clean but being a detail-oriented person, I was disappointed in the attention-to-detail of the interior. For example, there were many dog hairs on the rear seat, and there was evidence of spilled drink on the center console. This is the second time I have rented from this facility and would rent again and recommend it to others.
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October 2023 by Kathy dawsey
Great Customer Service at pickup and Return! Fast and Friendly customer service Reps. Definitely will be renting from Avis again
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October 2023 by Hasty Wiggins
Price was competitive. Vehicle was very nice. Employee was personable and extremely nice.
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August 2023 by Peggy Lewis
I have never had a worse experience with a car rental service in my life. I completely booked a car online, but upon arrival I was given an electric vehicle (EV) with no information about it at all. No one explained that it takes 10 hours for the fastest level of charging available. I’m literally stuck in a parking lot writing this review on my “weekend getaway” charging an EV until 6:00 am. Even if I was able to drive it back, according to the paperwork they ask you to sign without any explanation, it states if you don’t bring the vehicle back with at least a 10% charge or more you’ll be charged an additional $70. But that’s not all. Unlike other rental companies who will only charge by the hour past the scheduled drop off time, considering the customer’s departure flight is later than when they picked it up, they will require the vehicle is back exactly 24 hours after checking it out, or you’ll be charged an additional day, around $80+ or more. I highly recommend avoiding an EV on a road trip with a rental company because it seems like they want to scam you into paying more, and you’ll ultimately end up wasting your vacation in a random parking lot somewhere after spending hours finding the correct charging station.
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July 2023 by James horton
Very friendly people, very clean cars ,nice variety of cars , nice location
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May 2023 by I love Coffee
MILITARY WARNING: Avoid this company unless you plan to bring a fuel can to top off in their parking lot upon return. They will charge you for the gas you burn from gas station to airport and JTR does not support authorization for that additional expense.
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March 2023 by Kristi Friesen
If you advertise that after hours drop offs are accepted and give instructions to put keys in lock box, HAVE A LOCK BOX. The employees at pick up knew my return time. I chose to leave the car and just bring the keys when they opened in the morn. And left a voicemail. THEN was told I owe an extra day bc I was late. I was told she was going to hang up on me, and did, then picked up/hung up on 3 times before I could get her name. SHERRY. And for the pick up staff, Not my problem your lock box was being broken into but you knew u didn’t have one!! Will not use Avis again.
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February 2023 by Edward Gore (Geeta)
I was able to upgrade free of charge to an SUV.
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December 2022 by Jeff Weaver
Friendly and professional service. Assisted us in our time of need traveling to our son's wedding when our Budget vehicle broke down and there was no Budget in the area. Truly our blessing
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November 2022 by Polly S.
Did my rental via Avis app back in September 22 for a November 10th weekend retirement trip. This local Dothan Alabama Avis owned by the Clark Family sent me a text on November 9th stating I could not pick up at my scheduled time of 7:30 pm. I had to be inconvenienced extremely by getting my husband to take off work to get me up to Dothan to get the rental car I had already paid for. We went to get the car at 1:30 pm on November 10th. The staff stated that I had to have the car back on November 13th @ 1:30 pm or be charged another day.The staff could not get thru there heads this trip had been planned for a while and they had messed up my time I asked for. This is totally on Avis. Your company refused to give me an owners number or call a manager. I was totally inconvenienced by this local rental company. BEWARE using this local business as the staff immediately blamed it on the Avis app. Thanks for ruining my retirement trip Clark Fsmily
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June 2022 by Eleanor Richardson
Avis Car Rental at the Dothan, AL Airport provided a quality vehicle, excellent customer service & friendly staff. I highly recommend Avis!
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February 2022 by Rida Douglas
Service was timely and the staff was awesome. I would have given five stars but there were issues with the rental I thought could have been handled better. Overall I was satisfied with the service.
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February 2022 by DINK Dual Income No Kids
The back end of this 2020 Malibu vibrated like it was about to fall off!!! Windshield wiper fluid was empty but had no notification light...
