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July 2025 by Kodi Williams
Drive through atm is way too high. Extremely uncomfortable to use in a car.
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July 2025 by Jonah Baker
I am beyond upset right now. My grandmother has been a customer at this bank/Bldg for 20+ years. She’s been trying to resolve a problem (banks fault) for who knows how long at this point, she finally goes in to talk to the manager, he makes her wait almost an hour, then he walks right past her, doesn’t even acknowledge her existence and decides to take his break. I feel bad for the lady working in the front who has customers piling up and trying her best. Moral of the story, she will not be banking here any longer and I would like to talk to someone up at corporate and ask about all these 1 star reviews they’ve been receiving. Problem was never resolved and my grandmother just finally up and left.
P.S she never had a problem with Compass/BBVA
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June 2025 by james moccardine
Very friendly I will say
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March 2025 by Winston
Always helpful and fast and they teach me something new each time I visit. Young Kim helped me today with my account and she was quick, courteous and pleasant to speak with.
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March 2025 by Phil Thomas
Great service! Love the staff here
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February 2025 by Nelson Lopez reyes
Stay away
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November 2024 by Vickie Lewis
On a Friday afternoon there is only 1 teller working on drive thru and front counter. Ridiculous
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October 2024 by Sarah Ogletree
The only back that I’ve ever used that charges you a fee to deposit a check and have funds available that day…regardless if you have $100 or $1000 in your personal checking account! Also the only back that the ATM deposit will reject a cash! The customer service at this branch is absolutely pathetic and should be cleaned out by corporate immediately! I wish they wouldn’t have closed the 231 location, everyone there was so nice and helpful. The bank was newer and more welcoming as well. PNC all together (especially this branch) needs a complete overhaul!
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July 2024 by Richard C
The people that work at the bank never do what they say or if you do get a decent employee there they leave. Tried to get a loan for two weeks they kept calling needing more information. When they got it they kept coming up with something else they needed. I left went to five star opened a account and left with a loan all in less than a hour!
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June 2024 by hansup kim
kind and honest
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March 2024 by Don Glenn
Manager, Chinese lady too busy with personal call to help me. Waited 20 minutes. Inexcusable. Very ill tempered.
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October 2023 by harsha ravipati
Personal banker(Middle aged Chinese lady?) was not really in mood to receive. She had various weird faces throughout the discussion. Never going back into this PNC bank location.
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October 2023 by Jackson wades
A HUGE WONDERFUL THANK YOU TO MS.MEEKS. She was patient and very helpful. Go see her if you need assistance.
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December 2022 by M D
**Update** July 4th weekendI had planned to close my account but had delayed it since you cannot even send them a message via your only account, & I was just now charged a $7 monthly service charge fee since my account only held about $400 in it - can you believe these CROOKS?Well I just had the last word as I removed the last penny & moved it all via ACH transfer to my Investment trading account - maybe I will let them know (or not) to close my account - good luck trying to collect any more fees, you fleas!.....haha!*Update* June 2022 - This bank is totally awful in customer service; for one thing they charged me a silly $4 fee for a USD payment to an online Canadian for Men's clothing item, & when I called the CS rep had no good answer for me & then transferred me to what she said was a Customer Service escalation, but just sent me back into the Que whereby I had to specifically Voice what I needed over & over; I also had another problem in the drive-through where I was told, that she "cannot accept a Deposit on a check without an Official Deposit, even though I needed 1) no cash back, 2) included by PNC Visa Bank Card with my name on it, & 3) my Driver's License.....Very Poor Customer Service - worse that I have ever seen for a Bank & I am leaving them very soon.Odd interaction at this Bank today - apologies for the critical review but I was not in a good mood, since after moving here, the USPS person sent back my new bank card (my Primary Other Bank) & checks to my previous location(other state) & I needed to move some funds to PNC Bank (since their Bank Card works & I needed it). The USPS person made a mistake that should not have been made - my change of address card was valid.So, I walk in with the cash, willing to wait for the next teller at the counter - a young lady walks over from the drive-through teller to help me; I said, "...don't know my account number but I will write down other information on the *requested deposit slip" & her reply was, "I will write down your account number so you will have it" <> sorry, but that seemed a bit condescending, because what if next time I came in, I did not have my account number? Would you then say, "but I gave it to you last time?"Most people I have dealt with at the Bank don't mind looking it up, but it appears I offended her and the other lady at the drive-through teller location helping her out(training?) - because the other girl turned around and gave me this mean hateful look, & I did not grasp why. And I said, "I don't even come to the Bank in person that often ever" - don't need to.I tried to be nice in spite of my mood and situation, but I could only do so much. We all have to deal with all types of people if you work in Customer Service types jobs, & I know by experience.If you misunderstood me, or if it was anything I said, I do apologize, but I was the Customer, remember that.
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December 2022 by James Betsill
Only bank I’ve ever used that makes you fill out a deposit slip every time. My other banks just look at the name and deposit it.
