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November 2023 by April Burroughs
I would highly recommend you guys to Car-Mart of Dothan.. The customer service is GREAT, and the customer satisfaction is even greater.. I would like to give thanks to Dre Armstrong first and foremost, secondly to to all car mart employees.. the service is amazing, shout out to the the whole team.. thanks you guys…
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October 2023 by Jevon Mullins
This was my first time using car-mart and I can honestly say that they are top notch and professional from the General Manager Sabrina Hamilton and my salesman Dre Armstrong and really all of the staff there are great. I will being purchasing other cars from them in the future and anyone who is in the market for a great used car, truck , suv , or van Americ’s Car-Mart can take care of you.
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October 2023 by whitney freeman
Carmart has some nerves! This is my second vehicle from them. I informed them the vehicle was making a funny noise. They told me to get a diagnostic on the vehicle. I got the diagnostic. Waited 2 weeks for the shop to even look at my vehicle. After 2 weeks vehicle was on lot, dealership had to do another diagnostic asked carmart what did I wait 2 weeks for just to get another diagnostic. So my vehicle is sitting at lot. Called to get updates from carmart. Ms. Jackie is expresssing how happy she is my vehicle is on lot and that it's another customer's vehicle that hasn't even been looked at or fixed like that is suppose to make me feel better. Carmart, never has an update, so I call the dealership to see what's going on with the vehicle. Informed Ms. Jackie on what they said she said well they aren't telling me anything! Next call I get is from Ms. Sabrina, general manager, saying to not call the dealership they will give me the updates, so I didn't call the dealership again. So called Carmart to get an update, carmart never has an update. Days pass by and get a call from SHOP, so happy! Car is fixed! NOPE!!! Guy fro SHOP is saying this is not covered under warranty, the noise you are hearing is from the transfer case, vehicle has been stuck in 4 wheel drive. You would need to get new tires get them balanced rotate etc.... and hopefully tranfer case isn't damaged. He gives me a quote on that of $2,000, then he gives me another option to get tires from another place and get them to do it for cheaper. I ask him what about Carmart he said far as I'm concerned you're my customer. So my brother in law pick up the vehicle since the SHOP is telling me this. I inform carmart and Ms. Jackie is saying they're not telling her anything but that they are backed up etc.... I'm telling her she's like this has never happened before, like I'm lying or something. It has been terrible. Vehicle is still not fixed and they are asking for payment on a vehicle I can't even drive. CarMart Has NOT been keeping me on the road! It has been 7 weeks now!
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September 2023 by jasmine rivers
Thankful for the team at Dothan Car mart for making it possible!! I needed a car real bad & I expressed all my pros & cons . Very friendly staff !! Made me feel like family . 10000/10 I fully recommend! Thank you all especially Dre for making this happen!
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September 2023 by Irish Owens
Great customer service!!! The GM Sabrina and Dre was understanding and so helpful! Easy process and got me a new car in no time! Highly recommend… 5 star rating for sure!!!”
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September 2023 by Lydia Roberson
Purchased a vehicle from them in December 21. Never was late on a payment. The first time I became a couple of days late on payment the lady who spoke to me concerning the payment was very rude & nasty. She spoke to me as if she was chastising her child, telling me what I should have done & what I better do. I politely returned their vehicle back to them the next morning. One thing you will not do is handle me any kind of way or disrespect me over anything especially a vehicle I don’t even like! Appreciate your customers who pay on time & understand things happen in life that just may cause you to make a late payment. I went somewhere else and got another vehicle. Find you someone else to talk to any kind of way. I mean all your cars old & have high mileage. It’s a place you go when you’re desperate. You can’t even travel out of town on these cars. I have rented so many cars the past almost 2 years. I don’t recommend this place at all. I don’t care how desperate you may be. Teach your employees to respect your customers! Lady spoke to me like I stole money out her purse or something!
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August 2023 by Dominique Thomas
Great experience! Within minutes of my arrival, the GM Sabrina helped us and got right down to business. The process was super easy and the car was affordable. Highly recommended to people looking for a low down payment and quick pay off.
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August 2023 by Clinton Peterson
Excellent service the people were outstanding Dre and Sabrina were very helpful. We will definitely be back. Have already recommended them to several people!
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July 2023 by Gail
Britt was the saleslady who helped me. She was the sweetest most down to earth person. I picked out 3 vehicles I really liked and she helped me narrow it down to the one I bought. Thank you Britt for your help. God bless you!
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July 2023 by Pamela Curry
I wasn't sure what to expect at first. But from the time I hit the lot until the closing of my deal the staff was friendly, helpful, polite, and very professional. I will recommend anybody to go to them. I can't speak for everyone but they were God send for me. Thank you so much Car Mart!!
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June 2023 by Tyisha Williams
Mrs. Venessa and Pamela was the best! They were kind and very helpful with explaining everything. They process was easy and I was satisfied throughout the entire process. The best customer service I have received in a while!
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June 2023 by Lashun
MY Honest and do just oppion for great customer service,and vehicle was truly Awssome MS. Brittni & GM Vanessa the whole staff were truly Great,showed great customer service would definitely recommend
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June 2023 by Missy Reeves
Dre and Vanessa were amazing! I was quickly helped and got to actually pick out a vehicle that I wanted! I wish all dealers were like this! I didn’t feel like I was being forced nor put on the back burner. I will definitely tell everyone about my great experience
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June 2023 by Zuliaka Ortiz
I want to thank Vanessa and Dre for selling this beauty just in time for the summer…..They’re so welcoming as soon as you come in. The process was fast and easy..Thank you again but also Thank you Chris for my hot girl summer car!!!
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June 2023 by Kendrick J Glover
Vanessa Thompson, Dre and crew was very professional, kind and explained everything in detail we left confident in good hands. After dealing with America car centers trash, it’s good to know honesty still exists!
