CarMax in Dothan, AL, offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want. The business emphasizes a no-haggling, pressure-free car shopping experience. Many customers have praised the organized and professional service they received during their purchases. One buyer highlighted their positive experience with a 2020 Rav4, noting how quickly they were approved for financing and appreciated the team's attention to detail, including filling the gas tank before delivery. However, some reviews mention challenges with after-sale support, particularly related to vehicle registration. One customer experienced delays in receiving registration paperwork and found it difficult to get assistance from customer service. Another buyer reported not being informed about a crack in the windshield until after signing the paperwork. Despite some concerns, many customers have returned to CarMax for their vehicle needs, appreciating the fair pricing and transparency without hidden fees. Staff members are often described as helpful and accommodating. Overall, CarMax Dothan is recommended for those seeking an easy and straightforward car buying and selling experience, with a focus on customer satisfaction.
Dealership was nice and process was easy vehicle still running very smooth and with no issues
February 2025
Was only window shopping cars,but carmax put me in a new car the same day,easy financing
February 2025
The agent (Erica) was amazing. My only complaint would be about the quality check. It started raining on the way home. I turned on the wipers to find that they were completely ripped apart. I immediately stopped to buy new ones.
