Five Star Credit is a reputable credit union that has been serving the community for over 20 years. Customers praise the professionalism and helpfulness of the staff, particularly Kimberly, Candice, and Jerri, who have been described as "super professional" and "very easy to work with." Many customers have had a "flawless and very positive experience" and have been satisfied with the credit union's services. However, some customers have expressed dissatisfaction with the credit union's customer service and accessibility. One customer reported difficulty in reaching someone on the phone to handle their issues, leading to a lengthy wait time. Despite this, the credit union is generally regarded as a good banking option, with many customers recommending it to their friends and family.
Kimberly was really great to work with. She was right on top of every request we had and went out of her way to help us have a flawless and very positive experience. By far the best bank and people in the Wiregrass! I have been with Five Star since 2012 and convinced my wife and daughter to switch over. Thank you Kimberly!
November 2024
Awesome working with Jerri, very easy to work with and very fast getting the loan completed. Thank you for been so nice and up front with all the information. Will always work with Fivestarcu first, Jerri for sure, with and dealing in the future!
October 2024
I keep having problems my second reveiw.i just had a foot surgery and can't walk on it tried to call to check a balance the recording I got said they were closed until Helena passed that been a month ago no other number have I found
