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December 2023 by Kaila R
We worked with Coby at the Dothan store. He was great, knowledgeable, and honest with us. Definitely will be back for our furniture needs and hope to work with him again!
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December 2023 by Susan Blumenshine
Brandon was very helpful! But unfortunately two weeks later….we originally paid a delivery fee to have it delivered to our house. On the day it was supposed to arrive, I was told we’d only get our recliner as the TV stand we purchased was damaged when it arrived at their location but a new one would be ordered and delivered late today. I called today to find out about the time of delivery and was told we’d have to pay another 130.00 for delivery of the TV stand. We asked to have our money refunded. We initially had a nice experience at Hank’s but we’re disappointed in the follow through. Hank’s has definitely lost more than 130.00 on our future business.
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November 2023 by Mitchell Spivey
Purchased a sectional sofa back in March of this year along with a service agreement…. Upon arrival the delivery guys tore a hole in the atom of the sofa reported this to the store waited about two weeks for a response never got anyone to return a phone call .. called back several times after and got someone from the warehouse answering the phone … Upon getting to talk to some one everyone I talked to had no idea of what I was talking about! Finally getting someone out to check the sofa pictures was taking and supposedly emailed to the store again weeks gone by no one returning phone calls finally getting the what was to be the replacement piece and is the incorrect leather and color… Been fighting this battle since purchasing the sofa in March still nothing done …. Bad experience with Hanks!! Good furniture but the customer service is they bad!!!!
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November 2023 by Valerie Bland
Their hospitality and service before the sale may be great, but BEWARE for after if your item breaks down after, even with the costly protection plan! Less than a yr after we purchased & picked up 2 lift recliner chairs, one of motors stopped working. less than a yr old, we called the store. Thats when all issues with Hank's Furniture started. Lies, delays, lies is all we got! It took 2 months to get replacement that we had to pick up & install ourselves, but a large part of that time, was because of delays with Amber forgetting,delays in issuing work order, ordering the part and lies from the repair person, Cameron saying he called us. NEVER again!!! Find another store!
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November 2023 by Shareka Bankston
Brandon and Edward was the best sales person I’ve ever encountered. I spent at least 3 hrs with these guys and they helped every step of the way. This was my very first visit here and I now we are family . Hanks please keep these guys around you don’t find these kind of people often. I’ll define back to make more purchases not bc I need them but bc they are so sweet and helpful.
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October 2023 by Jennifer Howell
Overall great experience thanks to Coby Willis! He was awesome and patient. He let us casually browse and was very knowledgeable about the furniture. My only negative was an encounter with the assistant manager, Edward Hoffmeier. He didn’t seem to be a people person which, in retail, is a trait you need to have. When we asked about a discount, his answer was short and dismissive. Had I encountered him first, I would not have made my purchase from Hank’s. Thank you Coby for being so helpful! You’re the reason we got two great recliners and Hank’s got 5 stars from me!JenniferDothan,AL
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October 2023 by Bruce Johnson
Shopped here multiple times for sectionals, and recliners along with a bedroom set for our daughter, she’s loved her stuff so far will definitely be back for more as she gets older!
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October 2023 by Colton Godsey
I don’t usually leave reviews, but Hank’s has forced my hand. After being helped by Drake a few weeks back I’ll never shop anywhere else for furniture again!
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October 2023 by Austin Ebelhar
That man drake can sell some furniture. Plight and respectable. Hit me with some of the best deals in furniture I’ve experienced. 5 stars ??
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October 2023 by Warren Smith
I highly recommend Drake Rainwater. I walked in and had no clue what to get but he appeared out of the shadows and blew me away with his help. If you go, ask for him.
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October 2023 by Linda Davenport
My experience with Hank Fine Furniture was amazing! Drake, Brandon , Edward and Coby was pleasant and very informative and professional. Beautiful furniture!
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October 2023 by Chase Gage
Drake R. was very knowledgeable and helped me with everything I needed. Any time I need furniture moving forward, I know where to go and who to ask for! 5/5 experience.
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October 2023 by Logan Gann
Went to Hanks after looking around for a new couch for weeks, and ended up getting a great deal on a sectional. Drake was a ton of help and made this a seamless experience for me!
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October 2023 by Cleo Henry
Great product, great price and exceptional service from Drake rainwater. I would highly recommend Hank’s for your furniture needs!
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October 2023 by James Sharpe
Drake did an amazing job helping pick furniture out for our kids bedrooms. He was very professional with me and my wife, this is the guy you need to talk to!
