JCPenney

Most Recent Comments

• February 2025 by Judy Jenkins
  Would not recommend buying a comforter set...they are very cheaply made...the quality of clothing and bedding has went domn.
• January 2025 by Flossie Collins
  There is nothing telling you were to stand to checkout we were in line lady had a bunch of stuff one lady had one item so we moved forward cashier told us to go get in line we told her we were in line we just moved forward...all crap broke loose telling us we were rude... cashier told us she didn't have time for us smartly..I took all my clothes and sit them down and walked out i want be back in there
• January 2025 by craig keller
  Good sales, festive.
• January 2025 by Heather C
  Does anyone work here, where are they.
• January 2025 by Lily Martinez
  Ava in the salon was fantastic
• November 2024 by Joshua hall
  Great staff always love JCP
• November 2024 by Detrect Skinner JR
  The store was nicely layed out and the staff was friendly. My visited return an item was able to do so without any difficulty.
• November 2024 by Willie Glanton
  It will not surprise me if y'all go out of business.. customer service is pitiful. I'm literally standing in line for 25 minutes waiting for 1 person to check out 😭. With 2 cashiers watching 1register..y'all have got to do better..
• September 2024 by Robin Armstrong
  I visited the jewelry counter at this location on 8/30 and had to ask for assistance, immediately I could tell that the employee, Rose was bothered by me. I explained that I was simply inquiring about jewelry repair on a ring purchased there. Immediately she begins to ask me where is your paperwork, you know you have to have our care plan. I explained that I understand that if I don't have said plan I would pay out of pocket. Her tone and demeanor was very unfriendly. She then tells me she will have to get a manager but she does not have one available. I finally said, "nevermind Rose". I walked out down the way to Kay and was assisted immediately and will do business there from here out. This JCP continues to go down hill.
• April 2024 by Ana Cruz
  Good prices and discounts,
• April 2024 by Danille Milewski
  I ordered blue jeans online. Turns out they didn’t work out so I went to the store to return them. I had taken the tags off when I tried them on but I kept the tags.
  When I went to the store to return them with my receipt and the tags the gal told me they couldn’t take them back because the tags were removed ( but they were in the pocket). I asked to talk to the manager.
  When the manager arrived I recognized her (don’t recall her name) and asked if she remembered ordering these for me last week. She didn’t remember me, but I said I’m pretty sure you are the lady who ordered these for me.
  She said “ Well we all look alike”. ( she is black)
  I was very shocked by this comment from her and not how to respond, so I said nothing. Was she trying to start something with me?
  I accepted my refund and left. I will never return to this store.
• April 2024 by Lisa Marie Gray
  Very nice staff & helpful. Nice neat store!
• April 2024 by Anastasia Pterudis
  Gotten a lot better
• January 2024 by Lady Raex
  Was not really happy for my overall experience bought some rings ands it just seems like other than the manager the staff in the jewelry department is not trained properly. Someone had signed that I had picked up my ring I hadn’t they were very disorganized I spent over 1000.00 on my jewelry so I am just a bit disappointed with how unorganized the staff was without management they would be lost made me feel like I should have went to Kay’s jewelry and I’m not like trying to bad mouth the store but I just felt the staff either didn’t care or wasn’t trained properly
• January 2024 by KDawna S.
  As I approached the counter in the men's section by the entrance I saw the worker standing in the fitting room I guess that's what that was, on her phone, she finally came to assist me but didn't say ANYTHING to me, just walked up, took my receipt, didn't ask if I wanted to exchange it or return it, she just refunded my money and proceeded to greet the next customer. She didn't say a word to me, guess I didn't look a certain way to be talked to. :-( I've never experienced this type of customer service at JCPENNEY.