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January 2024 by Shelby Smith
Brad was SO helpful! Very friendly staff and did great repairing my car.
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January 2024 by jesse martinez
Friendly staff however there was some ambiguity about the price for my service. It made me feel a little uncomfortable about leaving my vehicle.
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December 2023 by Spencer Bowman
Purchased a used vehicle from this location and let me tell you, the salesman took a look at my wife and I and had his nose up in the air. You could tell he had no interest in dealing with us. Once he found out we were approved GAMECHANGER!!! He was head over heels doing everything he could to get us to sign.Next was the extended warranty. We purchased one and when the vehicle started to sound funny we took it to them about 2 or 3 times. They couldn't find anything wrong, said it sounded just fine keep driving. Well about 2 weeks after the warranty expired that "normal keep driving noise" turned out to be the timing chain....yup it broke while we were driving.They never gave us paperwork when we took it to them to "courtesy inspect it" and claimed they had no record of it being in their shop. It took several months of fighting back and forth and being told we should have brought it to them bull until they fixed it....with us paying a little over 1k(they covered parts and I covered labor if I recall).....only took a few months parked in the yard while making payments on it and fighting, threatening to report them to the BBB and the Automobile Owner Association to get it fixed.I love the ozark Al location we go out of the way to deal with them.Maybe we just had a hard time with them just figured its fair to put it out there.
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December 2023 by Dylan Tripp
Tucker was helpful, professional, and personable. Jess explained the details of the financing well and was also personable. Great group of folks.
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November 2023 by Regina Davis
That service department is B.S. so let me explain ok bring truck to have it checked out they say Auto zone put wrong Battery in truck and so they put one of there in know all the time I didn't need a Battery It was just battery cable needed replacing ok so paid for it and we take old battery back to Auto zone told what the guy had said and Auto Zone put Battery on machine and Auto Zone made it clear its nothing wrong with Battery and we always look up all Battery for vechile and make sure everything match! SO my point is that lady and that guy that working service is some B.S. and tell lies and cheaters! I think a lot people should know it by now:! I could go on but they get this and read this and hit me back but I really wanted call and talked to the owner myself ONE STAR.BUT U NEED 0⃣ STAR
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November 2023 by Darian Posey
I was greeted by friendly smiles as soon as I walked through the door. Service was handled quickly and thoroughly.
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November 2023 by Jess M.
Bought a pre-owned 2017 Volvo and within a month it broke down and is not safe to drive. I would not recommend purchasing a used car from these folks.
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October 2023 by Sarah di Sipio
Just bought a new Chevrolet 1500, all thanks to our salesman Tucker! If you want an excellent experience, go see him!
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October 2023 by Vanessa W
Your service team is PHENOMENAL!! This is the smoothest my vehicle has driven since I've had it! You all definitely have my continued business and support! Not to mention my advisor Brad was so sweet and helpful. He was so professional and did everything he could to make sure me and my vehicle was taken care of. Thank you Brad! I am truly grateful for everything you all did! You all definitely have earned a loyal customer!
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October 2023 by Gary Hale
I bought the truck and heated seats were inoperable due to a microchip shortage. It took a year for Chevy to authorize the retrofit. Parts were ordered and I was never notified that they had come in until I finally called them two months later to check. I dropped the truck off and it was in the shop for two days. I never heard anything on it, so I went by to check and they said it was ready. I picked it up after hours only to find that the heated seats were still not working. I've been a die hard "Chevy Man" all of my life, but this whole experience has me thinking I may never buy a Chevy from Solomon again. Very frustrated and disappointed.
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September 2023 by John Barthel
My salesman John was the best I've ever dealt with when buying a vehicle! Very personable, friendly and professional. Made my buying experience very easy! If/when I am ever in the market again I will be reaching out to John.
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August 2023 by Katrina Robinson
Went here got an oil change thought I was gonna be in and out but I wasn’t. I found out my vehicle had a recall on a part that I didn’t know about. They changed my oil and the part that was recalled and I was very satisfied. Everyone was nice and friendly.
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August 2023 by Patrick Scott
We went and got a recall repaired,it took a bit longer than anticipated, but it was done by professional technicians. And I'm happy about that happy happy happy about that.
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July 2023 by Gary Cross
Smooth process of dropping off vehicle and getting it back. The work performed was successful and covered by my warranty, so I would say an overall good experience. Everyone I dealt with was very professional, explained the process of the work needing to be done and helped get me on my way in a timely manner. This was the first time I've been to Solomon and I have to I'd go back again. Their facility is one of the larger dealerships I've been involved with, so this really helps when it comes to getting your vehicle in and out for services. My particular reason for this visit was our 2021 Camaro SS seemed to be blowing warm air on the AC setting. They suspected a leak in the low pressure valve, replaced it, charged it, added dye to the charging to watch for any leaks and everything worked great! My only reason for not giving 5 stars is because I had to call them to check on the status instead of them calling/texting/emailing me with updates. It's understandable though with the amount of work they're doing! Apparently I'm the last to know that Solomon is a great place to work with!!
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June 2023 by Tori McCrea
If this service dept wasn’t 4 hours from our home, we’d come back here every time! We were on our way home from the beach back to Atlanta & my husbands truck started making very weird noises. He checked it out and saw that it was the water pump bearing, so we called Solomon’s on the way. We had our 3 little kids with us and I went in knowing it was going to be a terrible time. Instead, They got our truck in, shuttled us to Cheddar’s for lunch, came back and got us and then shuttled us to the movie theater after! When we got out of the movie, our truck was ready to go. They came and picked us back up and when we got back, we found out that they charged us only for parts ?? SO thankful for the kind people we encountered (Brad in the service department and our shuttle driver who I can’t recollect his name!) THANK YOU THANK YOU!