U-Haul Moving & Storage at Montgomery Hwy offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. The business also provides portable U-Box containers, Moving Help® providers, hitch installations, moving and shipping boxes, and propane. Customers have had mostly positive experiences, with the manager going above and beyond to correct a mistake and the employees being friendly and helpful. However, some customers have expressed concerns about the pricing, with the initial $19.99 per day rate quickly becoming over $100 due to excess charges and a $0.89 per mile fee. The customer care team was described as informative and professional, but there were also complaints about long wait times when returning the truck. Overall, the business seems to provide a good range of services, but some customers have experienced issues with pricing and efficiency.
I would recommend it to everyone!!! The u-Haul I got was excellent. What a wonderful pic and the employees at my pick up location or super friendly and helpful. I had an awesome experience.
September 2024
The customer care team was very informative and professional. They were quick to resolve any issues and were very thankful for each customer awaiting their rental. We will be going back to this location as we were very pleased with all the team members and their work ethic and teamwork.
September 2024
Hire more help, so that customers can smoothly transition. There is absolutely no reason why it should've taken myself and husband over an hr and 15 minutes just return our truck!
