U-Haul Moving & Storage at Montgomery Hwy offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Customers have praised the excellent customer service provided by the staff, particularly Grant and his wife, who were described as caring, supportive, and understanding, even when a customer was in a difficult situation. The manager at this location was also commended for going above and beyond to correct a mistake and ensure the customer could use the deposit money for a subsequent rental. Overall, the reviews highlight the friendly, helpful, and professional nature of the staff, as well as the quality of the equipment provided. However, some customers have expressed concerns about the pricing, with one noting that the initial $19.99 per day rate quickly escalated to over $100 due to excess charges and the $0.89 per mile fee, which they felt was a bit excessive. Despite this, the majority of reviews were positive, with one customer stating they would recommend U-Haul at this location to everyone they know, including their church.
Grant and his team are super helpful. I had a very stressful move a couple of weeks ago, and Grant and his team went out of their way to accommodate me and make it happen. Thanks again Grant and team!
December 2024
I would recommend it to everyone!!! The u-Haul I got was excellent. What a wonderful pic and the employees at my pick up location or super friendly and helpful. I had an awesome experience.
October 2024
The customer care team was very informative and professional. They were quick to resolve any issues and were very thankful for each customer awaiting their rental. We will be going back to this location as we were very pleased with all the team members and their work ethic and teamwork.
