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March 2024 by Mrs. Smith
I have a UPS LARGE drop box by my mail box. These morons pull all the way around to the back of my house, see my dog, and leave. They take my mail back WITH THEM. ? THEN I have to go to the store to PICK IT UP. The BOX has been there for TWO or THREE years. It seems like the Sunday driver is clueless. ?
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February 2024 by Christopher Vanderpool
The staff is very friendly and the location is almost perfect for anybody for real as well as the mascot he just stands out hiding in the bushes by the exit
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January 2024 by Lynn Hawkins
Ups is the sorriest laziest most unreliability and dishonest company in the world
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January 2024 by Theresa Cross
So very nice.
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October 2023 by Dane Rhodes
Shipping Clerk Tim King is always friendy, professional, and extremely helpful!The packages that I ship are always delivered on the day they are expected to be and at a reasonable time.That is what you can expect each and every time from UPS and that is why they are the best company in the shipping business!
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July 2023 by Gregory Bodish
A package I expected to be delivered was lost and I called them. They said they would contact the driver and call me back within the hour. They never did. I had to open a claim. Wait 2 days and contact the seller. The seller refunded the order and the money was transferred back to me 7 days after the package was delivered to a wrong address. First time in 13 years UPS messed up. FedEx has done this 1/2 dozen times and USPS at least a dozen times in the same period. UPS is generally the most reliable carrier for me.
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February 2023 by Jeff Courtney
Update, my regular driver is making sure this doesn't happen again. Definitely was not him. Best delivery service again.First, when I get a package from a UPS brown truck or vehicle, best service ever. Always courteous and friendly. Of all the delivery services, UPS has been the bestUnfortunately, when they sub ship, individuals or companies, not so good.Today, I had a message that my package was delivered at 1:04 pm. I have 24/7 security recording from 2 separate systems. No vehicles near my house or 1/4 mile of road to my house. Filed claim and when I reported no video of vehicles, was told to talk to shipper.I am disappointed with UPS
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December 2022 by Cynthia Simpson
Would not call me back I had to spend $40 on an Uber ride plus sit outside for 3 hrs. Because I could not talk to a human. For 48 hrs. they repeatedly said they would call me in an hour and never did. They charged me an extra fee to supposedly hold my package and never did.
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December 2022 by Kurt Welte
Store is only open 3-6 pm M-F. Only one counter clerk for customers who arrive.
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September 2022 by Dustin Ethridge
I missed a Delivery an was in the ER AND THE DAY I MISSED THE DELIVERY, I STOPPED Y AN PICKED UP THE PACKAGE AND VERY GREAT customer service!
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July 2022 by Henry Elie
Three out of the last four of my packages were completely destroyed in damaged. After the first two we went to the customer center and complained that the driver was throwing the packages on our porch. The manager promised that he would keep the package here at the store and we would pick it up. When I went to go pick up my last package it was completely kicked in, stepped on and damaged and all they could say was well. You need to call the 1-800 customer service center for your refund
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June 2022 by Sambo Herring
The people that work here are some of the best people and professionals.Really nice to have received above and beyond service. Companies should mimic UPS Dothan for their best practices.
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June 2022 by Ray Herrin
I got an email that said a delivery was attempted. An attempt was not made at my house. I was here and my security cameras never captured pictures. I also hate that it takes an act of Congress to get to a representative.
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February 2022 by Jeff G
This place, in and of itself, is fine and everybody there is really nice. But trying to call customer care for UPS and talk to somebody and get something done is nigh on impossible cuz all they want to do is have you give them some kind of numbers or tracking numbers or whatever, and not let you just speak to a person it's an absolute nightmare and a complete catastrophe.
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December 2021 by Rou Garou
Ok this delivery driver parks across the street walks a half acre to my door and ask is the kid here and yes she was he didn't want to ruin the child's Christmas present so he made sure she wasn't able to see before he brought the present that had pictures all over it showing exactly what was in the box he walked back to the truck this is another half acre with this giant box.Scott Shaw is his name best delivery driver ever thanks again Mr. Shaw
