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March 2023 by Brittany Kirkland
I have read through some of the comments and I'm shocked by what I am reading. A few days ago now my husband and I brought a 2019 Ford edge. The process was smooth and easy. Yes the check engine light did come on we took it back and they read it and explained what happened and what it was. They said if it came back on to call and they get it fixed. Day later it came back on. So they are picking it up day from my work to fix the problem. Mrs Shannon has been ever so helpful through this whole process. We will definitely spread the word on how wonderful they are with their customers.
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March 2023 by Thomas Fowler
This entire Company is nothing but a bunch of Crooks. I had the Ford side lie and cover up incompetent work and this side had someone reach out to me and basically promise they were going to make it right. Needless to say old Crook Chevrolet and Ford come through like always. People save yourself some heartache and don't do business with them.
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March 2023 by Sabrina McGinney
Great place to go if you are shopping for a vehicle. Ask for Michael!!
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January 2023 by Max Roberts
My sister bought a Ford Edge vehicle from this location a few years ago. SheNeeded bigger car as her 32 year daughter,Becky Thompson ,to transport her and medical equipment to Birmingham,etc. Sadly Becky died a few months ago. Sister doesn't need a big car. Decide to look for new car.The Honda place in Enterprise ran a car fax on her current vehicle. It had been in 3 accidents, two were major before she bought IT and they did not tell her. Turns out it is 20,000 less than the current value.She is out the $20 000 . IS THIS GOOD BUSINESS? I DON'T THINK SO.MY DAUGHTER WHO IS ATTORNEY SAID WE SHOULD LOOK INTO A LEGALMETHODS .THIS IS YOU NOTICE THAT YOU DID WRONG OR WERE NEGLIGENTYOU NEED TO MAKE IT RIGHT.MY FIRST THOUGHT WAS TO PUT INFO IN THE ELBA CLIPPER, AND FACEBOOK BUT THOUGHT I WOULD GIVE YOU A CHANCE TO MAKE THINGS RIGHT.LOOK IT UP AND VERIFY THE FACTSNOT SURE THIS SALESMAN STILLS WORKS THERE BUT HE WAS WORKING FOR YOU .I WILL Wait a few days before I do anything else and investigate next stepsLooking forward to your responseNot sure this anyway to do business.
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February 2022 by Danu High Priestess Of Orion
Ask for Mr Jimmy Cook he is the One Neo
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November 2021 by Thomas Fowler
I had a harmonic balancer installed 2 days later it jumped time. After keeping it for 2 weeks the dealership made like it hadn't jumped time and said this failure had nothing to do with their work. The total bill was over $1000.00 and I still had to get another shop complete repairs. The other shop inspected motor and said it had jumped time. So even though their prices seem much cheaper this is the reason their work is sub-par and if you have something needed a serious repair where things have to be done right. You better take it some where else.
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March 2021 by Ron Bailey
Mr. Ridgeway was great to work with and went beyond what was expected.
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February 2021 by Alyse Fowler
I recently purchased a 2021 Chevrolet Tahoe Premier from Ridgeway Berry at Cook Chevrolet. Ridgeway and Tyre Anderson went out of their ways to make the process as smooth as possible. The owner, Jimmy Cook, made sure to introduce himself and thank me for my business. I've bought a LOT of cars over the years, and this was by far the best buying experience I've had. I'll definitely buy from them again!
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January 2021 by Billy Wolfe
Want satisfied in the least and they were rude
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December 2020 by Diamond Robinson
I definitely recommend Ty to help you with your purchase. He made everything happen fast and easy. Such a great experience, thanks again.
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September 2020 by Margaret Anne
great service friendly people
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June 2020 by Markest Gardner
Months ago my vehicle was T boned and totalled. So, on my search i see 5 stars for this dealership. So, i investigate, and checked it out spoke with a salesman and ended up buying a 2012 Jeep Grand Cherokee with not even 100,000 miles and was told although it's is used they maintenance and inspect and upkeep all vehicles. It has not even been 7months and the check engine light has popped on for the transmission issues, and the vehicle at times dont start with a perfect battery, starter, also alternator, i was furious, then i recieved a call from the owner and i got to an apoointmenr made for me before dawn to bring in the SUV. i was in a Jeep dealership as soon as possible and had the shop over 100 miles away took good care of me thanks Cook Chevrolet. THANK YOU.
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June 2020 by josh bird
Very friendly, helpful salespeople. Very relaxed non-pressure atmosphere.
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April 2020 by jason reeves
Back last October I had my truck stolen in Biloxi Mississippi at cruising the coast on a Thursday morning, Biloxi PD called me the next morning and said they had found my truck and the people that had stole it also wrecked it, anyways on that Saturday I struck a deal with Cooper Chevrolet and on Sunday they met me in prattville al with a 2014 Chevy z71, well it was clean looked really good and they asked if I wanted to drive it and I was like well with only 70000 miles it couldn’t be hurt well when I leave headed back down 65 to talladega this thing was like all 4 tire had 5 pound weights on them it was terrible but anyways I went home loaded the truck up with tools and my clothes and struck out to Pennsylvania to work. I stopped in fort Payne al and had tire balanced and it helped some but to the point before I get to Pennsylvania the backs of both front seats had fell off and a week later tha Ac quits and low and behold today April 22 I had a buddy follow me to my house and when we pull up he asks do you know your truck runs down the road sideways and I was like no. I then followed him down the road to look and sure enough it’s running sideways so I’m sure you can imagine what my view on Cooper Chevrolet is. UPDATE I talked to scott at cooper Chevrolet today April 22 and he said they done an alignment on it before i bought it and I told him I was going to have it checked out and if the frame was bent they would be hearing from me are a lawyer and he hung up on me. So scott I hope you read this because if the frame is bent it was like that when I bought it from you and if it is I’m gonna have a 4x8 sign made stating how you screw me and all the problems I have with my truck and it will be parked as close to the Cooper Chevrolet dealership as I can possibly get it for everyone to see. Oh yea I just had the CARFAX pulled and it has been wrecked not once but twice on the left side, the side where the wheel sticks out so be on the lookout for it to be parked near your dealership
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April 2020 by Grant Howell
This morning (4/10/20) I spoke with a guy who I believe is named Ridgeway Berry about coming to look at a 35,000 dollar truck. I told him I was pre approved to buy it so there would be no issues getting the money. I’m from the Mobile area and told him that I had a 2.5 hour drive and wanted to make sure that he would hold it for me until I got there. He told me he would. He called me when I was 45 minutes away and informed me the truck was sold and the only thing he had to offer me was “I’m sorry”. I took off work and had a friend ride with me based on this guy’s word he gave to me. I waisted mine and a friend’s time, gas, and lost out on money from work because of this. In return I received an “I’m sorry.” I am putting this out there so others can avoid this issue if one of the salesmen tells them that they will hold a vehicle. I would hate for someone else to get this treatment. The bottom line is, if someone at a business gives you their word then they should hold up their end. This company did not do this today.
