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November 2023 by Seth Oakes
Cade is a great guy who will shoot you straight and cares about his customers. Thanks y’all!
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September 2023 by Ryan McKenzie
Friendly, knowledgeable staff. They take pride in a job well done. They fix it right the first time.
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July 2023 by Jeff Cook
Bought a new Ford f-250 about a month ago. Best experience I've ever had buying from a dealership. Customer for life. Very impressed with Cade and Brock
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February 2023 by SLO Team
We purchased a new truck from this dealership and then drove in to pick it up. The process was super smooth and efficient. We worked with Cade and Brock; they made it very easy and we are pleased with the purchase!
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January 2023 by Scott&Laura Osborn
We purchased a new truck from this dealership and then drove in to pick it up. The process was super smooth and efficient. We worked with Cade and Brock; they made it very easy and we are pleased with the purchase!
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December 2022 by Jeffry Susag
I selected Jim Cook Ford to buy my Maverick based strictly on comparing reviews of local Ford dealers. I found the sales reps very friendly but did not hesitate to tell you a lie rather than research a question. Sales manager was fine, but the owner is the most insensitive sales person I have ever met. Ed Sherling is a much better option.
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September 2022 by Tony Millsap
I'd been looking everywhere for a nice Sport Trac to replace mine that was recently totaled. I hit the jackpot when I found not just the vehicle I was looking for but a outstanding dealership as well. Brock and Shannon had me smiling all 670 miles back home to Texas in my new to me Sport Track.
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July 2022 by Diondray Crawford
It's just what you can expect from a small town dealer the folks treat you like family and they take care of your needs and do there best to get you in and out in a timely fashion when the other bigger city dealers couldn't get me in for a service I've never been told that at Cook Ford of Elba!
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June 2022 by Shannon Stokes
Just wanna say thank you to the team of Cook Ford in Elba Alabama! Shannon Sladky and Brock Barlette made sure I was in and out the door a satisfied customer. Shannon made it feel like an at home atmosphere taking the time to get to know me a little while paper work was being done and the whole staff was kind and courteous. Will recommend them to any one looking for a new or pre owned vehicle. Thank you again for the great experience!!
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November 2021 by Grady Lamar Sasser
The service here at Cook Ford was outstanding. Everything was spot on, fast and courteous. Ricky the service manager there was awesome, as were the technicians who performed the work. For me, again, it was a great experience and had that "hometown" feeling. Definitely will do business there again.....Lamar
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November 2021 by Thomas Fowler
Service department is incompetent to say the least. Save your money and pay a little more at a dealership that will actually stand behind its work.
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September 2021 by Breanne Rodriguez
Our experience with Jim Cook Ford was nothing short of first-class. I’ll start with the fact that I hate shopping for new vehicles. It takes too much time and so many people try applying way too much pressure.Anyways, Jim Cook Ford had a vehicle in stock that I wanted to test drive. I called them after work one day to find out if it was still available and arrange a test drive. I spoke with Brock and he told me that I could stop by anytime for a test drive. I warned him I only wanted to test drive and had no plans on walking away with the vehicle that day. He encouraged me to come by when I was ready.When I showed up at the dealership he had the vehicle ready to go and threw me the keys. After the test drive, Brock answered a bunch more questions and was straight forward when I asked him something he didn’t know. Never once did he try to make up answers to anything he didn’t know.The price and customer service was great so I had a lot to think about as I walked away that day. Anyways, I took a day off work later in the week and traveled a bit further to a larger city to see what kind of deal I could get. Let me tell you that trip ended poorly. I was so disgusted at getting treated as just another number. The place didn’t care about my name or me. They just wanted to know what I wanted for a monthly payment. Even worse was the fact that the dealership was trying to pass off a beat up vehicle as nearly new.Once I was convinced the vehicle Jim Cook Ford had was the one for me, I called Brock. He told me it was still on the lot. I arranged another visit and was literally “sold.” Brock did such a fantastic job at never pressuring the sale. He treated me as a person who had options. I could never say enough good things about the dealership. Even after the sale I heard from Brock a couple of times following up on my satisfaction. What more could a person ask for?
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August 2021 by Thomas Fowler
All I can say is wow!! I have a Ford Focus that needed a Harmonic Balancer replaced and took it to another Ford Dealership in Troy because that it's close to my work and they promised it would be repaired the next day. Well needless to say 8 days later and one lie after another one I decided to call Jim Cook. They not only ordered parts and made the repairs in 4 days. The total cost of the repair was cheaper that the labor quoted at Troy. Needless to say Jim Cook has my service work from now on.
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July 2021 by Jason Farrell
Great customer service. I had an issue with my truck while on a trip and they fit me into the schedule on a holiday weekend ordered part and back on the road the next morning. Huge thank you to the service department
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July 2021 by Kendall Merritt
Great service and friendly staff. Purchased my F250 a few years ago from them and they do the service on it as well.
