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October 2023 by William Rogers
I have been using this company for almost 15 years and never need disappointed. The repair service is honest ethical and has made many repairs for me over the years and never tried to perform anything unnecessary amd the service has been guaranteed and prompt. I highly recommend these people
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September 2023 by Zachary Dinkins
The only reason I am giving a 2 is because two of the 4 people I talked to in the process of dropping off and picking up the generator I requested to be serviced, two were polite and willing to help. A guy named Mark is the reason for the low rating.I dropped off a generator I already knew had issues with the governor. This business kept the generator for 10 total days and in that (Mark) apparently changed the fuel filter (6 dollars 18 cents) changed the spark plugs (7 dollars 98 cents) and cleaned the carburetor (no price on receipt). Labor somehow was 216 dollars to do the three things mentioned above.Sure, charge what you want because you're a small engine repair shop. But the fact I was charged 243 dollars and 57 cents to do something that probably took 30 minutes to do is amazing and not in a good way. All I can say is don't take your business here. I can't speak for their sales of new equipment. And only two people I met here actually represent their business in a positive manner. I hate I don't know their names. The total price I was quoted to have the governor serviced/ replaced was almost 556.00 dollars. More than the generator is worth, y'all need to lower your labor costs. Or if you're going to charge people 243 dollars, call them back after the 30 minutes it took you to fix just those things so they can come get their equipment back.I think it goes without saying, I'll personally never give this place another dollar again. Do what you want, but be aware of their astronomical labor costs for less than 20 dollars worth of parts replaced.
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August 2023 by Michael Tyree
Only place nearby with the correct blades for my cub cadet LT1050 with round shaft spindles. I live 45 minutes away and they worked with me so I could pick them up after hours. They were very helpful and easy to work with. I will definitely do business with them again.
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July 2023 by David Webb
I want to thank Cordell in the service department for outstanding customer service. I brought in my echo weed eater after trying to fix it myself. Replaced the carbarter and spark plug and still had the same problem, brought it here to drop off for repairs but Cordell asked me if I had replaced the muffler filter. He showed me where it was and how to access it.. took it back outside to my truck and took the muffler filter and now it works great.. thank you Cordell and Elberta hardware.. I will recommend you to all my friends..
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July 2023 by Patrick Herring
Best parts store in town. Customer service is unmatched and they’ve been doing it for a looooooong time.
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May 2023 by Sean Matheney
One of those hard to find small stores that seem to have EVERYTHING. Staff rocks the service, and they'll be my go to when in need.
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February 2023 by John Duke
Very helpful..lovely ladies
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November 2022 by Scruffy Coffee
Recently bought a echo pole saw there. Mr. Rob who sold it was awesome and treated me right. Highly recommend God bless
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September 2022 by Angela Blackmon
They need to get better staff they have Young kids and a lady that work in there that really had no idea what they were doing. They could not offer assistance on what I was looking for. I am from out of town and was doing a small plumbing job for my mother's neighbor because she is elderly and they just didn't have the knowledge of their store or items that pertained to the job
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August 2022 by Peggy Roy
Family run, excellent serviceUPDATE: just dropped off my generator for repairs, wasn't aware they repaired them, very excited!
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June 2022 by G Higgins
Rob and Bill were extremely knowledgeable and helpful to get 3 Briggs and Stratton stand by generators installed for family over the past 12 years. No problems with the generators and their yearly maintenance program is reasonable and reliable.
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June 2022 by Matt Callaway
I rented a pressure washer from Elberta Hardware yesterday. I was told by one of their mechanics last Friday that they would have the equipment tested and ready for pickup on Tuesday morning (Memorial Day weekend). When I showed up, it was not tested and ready but I told the worker it was not a problem and I would wait. The mechanic tested it and he showed me that the gun was constantly leaking but the engine was fine and operated. I had a job to do and I told him no problem with the gun leaking, no problem at all. The woman inside told me to call the next morning and let them know if I needed it a 2nd day. I called before the 24 hours was up and let them know I would like to keep it a 2nd day. She said no problem. The machine worked as needed the 1st day. My son and I used it for 10 minutes on the 2nd day, after my call, and a hose connector started leaking so bad, it would not connect to the surface cleaner or gun. I called Elberta Hardware to let them know what was happening. I do not like returning equipment and not communicating issues. The woman said she would let the others know and I could bring it back later that day or the next morning. No problem. I received a call from the owner calling me a liar and stating that what I was saying "was the oldest trick in the book" to get out of paying for rental equipment. How come he assumed a customer was dishonest without hearing from the customer about the issue first? The owner started yelling on the phone, "bring my equipment back!". I believe I heard this 5 or 6 times during the call. As an honest, hard working man, I really don't appreciate being called a liar and I believe it is totally disrespectful to treat a customer like this. I have enjoyed the help I have received from this business in the past but will never do business again after the way I have been treated.
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June 2022 by Matt C.
I would not give 1 star if I could go lower. The owner, Mr. Strong, called me a liar about faulty equipment they provided for rent. Their pressure washer gun was leaking when I rented it but that was my decision. No problem. On the second day of rental, the connector at the end of their hose blew and could not hold pressure and would not connect to a surface cleaner or gun. I called and let them know immediately. The owner called me back and told me that was the oldest trick in the book. I am an honest hard worker and don't appreciate an owner treating a customer this way.
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May 2022 by Traveling Maedkes
Not the most transparent on fees for servicing small engines. Was told $16.50 for diagnostics. $37.50 charged to my card and then advised 'unrepairable'. When I went to pick it up, charged again ($16.50). So, was charged $54 total. Can't recommend based on this interaction.
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May 2022 by Brenda Ray
I have never been to this store only phone conversations because my mom is a customer of theirs and they keep me updated on her mower!! Outstanding customer service at its finest!! Thank you for going that extra step to assure everything is prefect for her!! I so appreciate you very much and may God bless you all!! Brenda Ray
