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September 2024 by --
I recently purchased a boat and took it here for a basic inspection and service. I ended up paying $2,860 and had a HORRIBLE experience.
As far as the service-
They claim their "diagnostic fee" is $140. Not true, it ended up being $280.. After the inspection I was quoted at $2,373 to fix everything, (lower unit flush, carb adjustment, compression test, small weld, new trolling motor plug, new breaker, thermostat and fuel filters, ect..) I gave them the green light.. I was quoted 2 hours ($280) for a jack plate to be "refitted" it ended up being 3.5 hours ($490). The jack plate was literally 2mm off the transom at the top. It worked for more than 20 years, prior to this modification. It was an easy way to make money and totally unnecessary. In final, it ended up being $2,860 in total ($500 more than their quote). I could write a novel on how a simple job somehow ended up taking 8 weeks to complete but I'll leave it at that.
Also be very careful about the S/O labor and fees. This is a hidden cost not disclosed with parts and/or labor on the invoice. They ALSO charge a 3.5% surcharge if you pay with a credit card. I had to pay in cash. Pretty crazy!
As far as the co-owner-
Lucio Orfanello... This guy (both in person and over the phone) will talk over you, and talk down to you within the same sentence. He will give you ridiculous and unsolicited advice as far as your hitch height and transom saver, which he ended up saying "ohh yeah you're right" to both. He tried this play book when I picked the boat up, and after pointing out his rude behavior, he blamed it on his ear infection, the bandage on his head, how he wasn't feeling good, ETC. This guy has no place in a job dealing with people in sales or service.
The kicker to this all is that he expected me to pay before I even saw the boat. I insisted that I see it first. Thank goodness I did because the drain plug was missing from the back (the stern). If I didn't inspect it, I would have sunk the boat just after putting it in the water.
I literally handed over $2,860 in cash to be talked down to and ripped off. This is truly disgusting business practices. I really hope the boat is "fixed" when I put it in the water. Scott's you truly earned this 1 star review.
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December 2023 by STEPHEN Trekles
Very friendly, helpful and more
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September 2023 by Alice Inusa
Great boat store, I would say very competitive!
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August 2023 by Kim Parra
The crew at Scott’s Marine is top notch. They didn’t overcharge and I paid a more than fair price. I was impressed by how quick they were able to diagnose and fix my boat accurately! I will be going back to get service there again! Thank you so much!
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August 2023 by Dennis K.
My girlfriend and I bought a new 2024 pontoon boat. We had them give us a covrt as well but they had to order. A few dats later I pick the cover up and took it home to install. It was lighting and thundar and about to rain so we were in a hury. She got out the instructions to read, and I said we dont have time its going to start raining. So we got it on but didn't look right but it started raining so that was the way it was going to be. In the morning when I looked out the cover had pools or puddles in several spots on the top so i new something wasn't right. So at 7am i recorded a message to the owner of the company asking him to come look at the cover and tell us what we did wromg knowing they didn't open till 8wm.I AM TELLING THE TRUTH BEFORE 9:30 I RECIEVED A PHONE CALL FROM THE OWNER AND AT AROUND 11AM HE WAS IN MY DEIVEWAY. HE WALKED UP AND SAID HI DENNIS YOUR COVER IS ON BACKWARDS IT WAS A SCORCHING HOT SUMMER DAY IN THE 90'S AND HE STARTED TURNING IT AROUND AND SHOWING ME THE CORRECT WAY TO INSTASLL THE COVER.
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July 2023 by David Fitzpatrick
Very friendly group of folks, salesman very knowledgeable about the products they sale. Answers any questions you may ask without hesitation. Went over boat i bought in detail showing every component with explanation of how things worked. Told me what grease was used in bearings and where to purchase also type of cleanser for vinyl seats. Worth the drive if looking to purchase a boat
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July 2023 by Sam Tanner
Bought a new MPS15 there in 2019, great boat at a fair price, great service. They sold this boat for me in 2023, fair price and fair deal. Trusted dealer who I’d highly recommend.
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April 2023 by Bill Teague
Well... boat number 2 and again Scott's did a fantastic and quick turn around on getting us back onto the water. Super impressive how the owner takes the time to inform about what needs done and makes it happen. I stood around and watched other customers while paying my bill and picking up the boat.. they all seem to feel the way I do.. family type environment and friendly staff and comfortable with the trust factor and service. I'll always be a customer for sure.I'll leave me first post below so people can see how i felt the first time around.Sometimes a boat can be very problematic. If your looking for a mechanic that actually cares and will stick it out.. I highly recommend this shop. I deal with customers daily. The owner informed me along the way what was going on and explained things clearly. We are for sure bringing our boat here for all our needs.. I'm not an easy customer to please by the way... thank guys... 5 stars.. earned truly....And for our 3rd boat. A 27 gamefish. They got everything 100% and like always the owner is a great rep for the industry. 100% got our business... if you need service... bring your boat here... period!
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March 2023 by Travis Mabry
I have been using Scott's marine every since I found out about him and have never been disappointed.
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August 2022 by Ronald Granier
I was shopping around for a reliable place to bring my 2 boats.I came across this place on the internet close to my house so I can bring my boats to.I dropped of my big boat and the next day I received a phone call from the service manager Mike we talked for a couple of minutes and we got on the subject about my trolling motor batteries and for some reason we started literally arguing about trolling motor batteries and he was really talking down to me so after that conversation I went over there the next morning and picked my boat up and brought it to some where else where I know the service manager treats you with respect and I was about to spend over $2000 dollars with these people and they are going to talk to me like trash So No Thank You!!!!
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August 2022 by Pete Jarvis
Very nice organized boat dealership very helpful people in the parts department
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August 2022 by JC 40324
Riley Cooper is an excellent and very knowledgeable salesperson!
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August 2022 by Rick Lightkep
Thorough!!!! I brought my 20+ year old Yamaha in with an unknown issue. They took the time to properly diagnose and explain to me all that needed to be fixed to make it sea worthy. They didn’t just fix what was apparent, they looked to see what else COULD go wrong and shared that with me. Nothing will ruin your boat day like a broke down boat after you just “repaired” it. They completed the repairs and a couple of days later I took the cowling off to check oil and noticed how clean the engine looked. Not only did they repair with expertise they cleaned the engine so it looked as good as it ran. I’m not 3 months down the road with a 20+ year old motor that runs like a champ. Their thorough review of your boat is not an attempt to “sell” you more, they just want to make sure you continue to love boating as much as they do.
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April 2022 by Ronald j Granier jr
I was shopping around for a reliable place to bring my 2 boats.I came across this place on the internet close to my house so I can bring my boats to.I dropped of my big boat and the next day I received a phone call from the service manager Mike we talked for a couple of minutes and we got on the subject about my trolling motor batteries and for some reason we started literally arguing about trolling motor batteries and he was really talking down to me so after that conversation I went over there the next morning and picked my boat up and brought it to some where else where I know the service manager treats you with respect and I was about to spend over $2000 dollars with these people and they are going to talk to me like trash So No Thank You!!!!
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August 2021 by comcam25
Called several different boat dealers to ask a basic question about an electrical issue and not a single person would help. Finally called Scott Marine, the gentleman I spoke with actually went out of his way to help with the issue over the phone. After working on the issue for a week (new boat owner) he had it sorted out in 10 minutes! If I have any issues with the boat I will driving that extra time to go to a place with OUTSTANDING customer service! Thank you again!
