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May 2023 by Busta J.
Bought a $27,000 used vehicle that I had to wait a day to receive. The salesman was very hasty and made me feel obligated to buy this vehicle. I bought it and have 10% apr. it worth $9,000 and they charged me 3x that. Also needed an engine timing job discovered for $1,000 that they were going to charge me. I went on dealer rater and was honest and they threatened me. I also have no gap insurance and AUL warranty isn't worth a flip they don't cover anything. Don't do business with Mitchell! They are crooks
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May 2023 by Teri Dean
Great people. Fast service
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May 2023 by Amber B.
I have been looking to find a car that is better on gas, safe, and reliable for months. I have also been looking for my teen children. As you can imagine, whenever I walk into a dealership alone (which is most often the case) most dealerships think they're going to swindle me. I have been to dealerships at the beach, Dothan, Montgomery and Atlanta. Do yourself a favor DO NOT GO!!! Shop locally!!!! From the moment I walked in the door to driving away I had the best experience (and I have lived all over the US). Ask for Brad Grantham!! Not one time was I uneasy, and I fully trust him and the entire staff. Save yourself the headache and the very expensive gas! I bought myself an Altima and my daughter a Jetta, and go a wonderful deal!!
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July 2021 by D W.
Please don't buy an cars from Mitchell Nissan in Enterprise. Call back and asked about rebate on the Nissan Versa I brought after seeing the rebate on Nissan website. I talked to a dick of a finance person. He said there was no rebate. Special offer given by Nissans, this company doesn't fully give you all the information about pricing on there cars. I wished I never brought a car. Avoid this place at all cost!!!
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July 2021 by Jason W.
Like many car dealers and service shops, this one is pretty big and just getting bigger. Pretty soon they will be opening a brand new dealership. Service at this location is very good. A nice cool waiting area with vending machines, free coffee, a tv and magazines to read if you must wait for repairs. The staff are friendly and answer your questions promptly. I have no clue as to how the sales team treats it's customers however, the ones I noticed smiled and said hello though. They had a cell charging station, yet when I tried to charge neither worked. In todays mobile age, we need a charging station at times. Upon completion of my tune up, oil change, A/C check and charge, and 30+ checks the bill arrived a bit more than I really desired to pay. I can only hope that I get out of it the value I paid.
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February 2020 by Jon W.
Sales manager is the rudest person I've ever met. After trying to convince me he was only marking up car 300 bucks an i didn't believe him he became VERY UGLY, making unbelievably rude remarks. I don't know how they stay in business. By the way Nissan CVT transmissions fail all the time. Do your homework..
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January 2020 by James B.
Took my Nismo 370z in for its 60k service. They did everything they said, cost me $1000. The mechanic even showed me my car, and explained how a piece of rubber or something on my intakes may cause a problem soon. I appreciate that A LOT. It took them like 4 hours. Only problem I had was I was told by the service woman that my car was ready. It was not ready for another hour after I arrived.
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October 2019 by James D.
I brought a Nissan Pathfinder for my parents, Mr Ted Thompson assist my parents through the process seamlessly. Although I was out of town at the time of the purchase, I heard nothing but glowing responses from my parents about the process and the few times I spoke with him he was nothing but courteous and to the point. I REALLY appreciate his hard work and all the effort he put in. I WOULD DEFINITELY RECOMMEND MR THOMPSON AND MITCHELL NISSAN to my friends!!! Thank you!!
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August 2019 by Bren C.
We bought a used car for our daughter and wanted to have an inspection done. We were assigned to Daniel * and had amazing service. The car had no major issues just a few items we decided to have completed. The service, the service department and the communication through the entire process was outstanding!
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June 2019 by Tim S.
Edit: The service manager contacted us directly to rectify the situation. At the end of the day we are happy with the end results but in a customer service business we shouldn't come to this. Ultimately, they worked us in and fixed my truck but overall the experience was painful. My wife called Mitchell Nissan's service department when we started to have A/C issues on our '17 Titan XD. The service man she talked to argued with her that this truck didn't come with a 5 year/100k mile warranty despite the fact that it's one of Titan XDs selling points. When she finally talked to someone who had any idea what he was talking about they got us in the following day for what we thought was an appointment. Upon arrival the same gentleman she talked to the first time met her at the truck and continued to argue that there wasn't a warranty. Then told her she wasn't getting in today. When she pointed out the other gentlemen told her to bring it in, he asked in front of her in a way that indicated he thought she was a liar. After being corrected he checked her in but not without a ton of attitude. After an hour with no indication of timeline, what was wrong, if they were gonna get to it that day or any information she found him jaw jacking in the back. She tracked down a fella named Mike who "found" the paperwork on a desk, that must have "just been dropped off". The paperwork says Seth Wilson was the guy that checked her in. When you pay 65k for a vehicle you expect people in customer service to maybe not be total tools to your spouse. By the way...... turns out it was all under warranty, you know, like the manufacturer says.
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January 2019 by Caleb H.
I cannot speak for the sales department, however, the service department will have you waiting for a long time if you bring your vehicle in for maintenance. Both times I have brought my car in, I have waited for well over 2.5 hours for the service to be completed (this is not an exaggeration). My first experience was with a standard oil change, I set an appointment and departed approximately 3 hours later. My second experience was for an engine oil coolant flush and fill and to have my key battery replaced. Knowing what I did from my previous experience, I sat near the service entrance to watch my vehicle to determine when it would be actually taken into the service area. My vehicle did not enter the actual shop until 2 hours after my appointment time and the key battery was not replaced. I always give businesses, at minimum, two attempts prior to not going there any longer. That said, I will not be returning for future service and I recommend others to search elsewhere.
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August 2018 by Sarai M.
Just bought a car from Mitchell Nissan two days ago. We worked with a salesman named Ted. He was so pleasant to work with and willing to work hard on our behalf to get us everything we wanted in a car including a price and monthly payments that were not stressful. He was awesome and made myself and my husband laugh a lot. Much better experience than our previous attempts to buy a car. We appreciate everything he did to get us where we needed to be and I recommend him to anyone in the market for a car. Shawn(Sean , not sure how he spells it) is the name of the man in the finance department. He was also very kind. Straight forward. There were no financial surprises and he was very clear on everything we needed to know and understand before signing any papers. Not to mention I had my 1yr old son with us in his office. My son is extremely energetic and all over the place and Shawn was an extremely good host to my son. Didn't seem bothered at all that my son and I were all over his office lol. There was also a manager (unfortunately I can't remember her name). She was tall and blonde and just came into check on us during one of the waiting periods of the process. She wanted to ensure we felt welcomed and to let her know if we needed anything she and her staff were there. This is probably the most customer oriented car dealership I've ever been to. They also have a kids play area that my son definitely enjoyed. Over all experience was great ! I recommend this dealership to anyone car shopping!
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August 2018 by Telisha W.
Why make an appointment to have an oil change when they going to do it when they want. I had appointment at 1000. Didn't take may car back for 30 mins. I went up to cashier at 1129 and asked how much longer in my car. Was told 30 mins. Had people come in after me and their vehicle is already been completed.