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November 2025 by Timothy Schmitt
No surprise here. Not sure anyone has ever had a good experience with spectrum. We need a radical change in how internet service providers are regulated.
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November 2025 by Joe Hicks
No military discount even on Veterans Day. I guess my combat deployments don’t mean anything.
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November 2025 by Brandi Hook
I am here now been waiting for over an hour! There are only two people working in a Saturday each customer is taking an almost and hour to complete a transaction and there are 11 others in the queue to be serviced with more coming in! This is bad business and I hope we get out soon because it our kid’s birthday today and I didn’t think it would take two hours to get a phone line added
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October 2025 by Debra Flythe
Great customer service
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October 2025 by Sarina Spears
Absolutely the worst experience with a provider I’ve ever had and I’ve moved and had a lot of them. Zero customer support and well below par connectivity yet above average cost. Always going out. Cancelling as soon as I have fiber connected.
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September 2025 by Macey Snipes
Service is below par in general, but don’t expect any help with needs from going in store. They are rude and must only be there to sell phones. If you are an existing customer, they will scoff at you and tell you to call the customer service line. The representatives on the customer service line are also of no help, and even ruder. AT&T is a better option for your money.
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September 2025 by Tom Powell
TRASH. Spectrum does not care about you. The service they provide in the area is actual garbage and the customer service is horrendous. They do not care.
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September 2025 by Caitlyn Wheeler
My internet service was great however the communication upon disconnecting my service was subpar. I called and disconnected my service August 29th and completely lost access to my service as of that day. I was also informed to turn my equipment in within 15 days, which I did September 1st. However I was still charged for my service on September 4th. So when I called the verify that my service was disconnected Spectrum told me that I was billed for my service till September 15th. Meaning that I was supposed to have service up to September 15 but I did not as of August 29th. Overall I was charged for a full month but I did not have access to my service that entire time. This is extremely frustrating that more than one person verified that I would no longer be charged for service but I still was. The fact that I was misinformed but I have to pay for it is not good service and I do not plan to use Spectrum again.
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August 2025 by Wayne Bardell
Very Professional and Helpful
We recently visited the Enterprise Spectrum store and what a pleasant experience it was working with Kia. Went in to discuss our services and our bill with the intentions of reducing our monthly premium and off ramping the stations we don’t particularly watch. Kia was very informative and easy to work with. She provided great advice, explained the billing and helped us tremendously. End result we are now only signed up with the television stations we typically watch, the internet speed & service tailored to our use, and the monthly bill almost cut in half. All made possible because of Kia - very professional, friendly and super competent. Thank you!
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August 2025 by Mark Traylor
Price keeps going up..outages more frequent.. when it goes out.. prepare to be without for a couple days
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June 2025 by Bradley Poague
I came into store about 1130-1145 this morning & a Employee Larose, She gave the best professional help that I've ever gotten; She was sweet, very helpful & PROFESSIONAL.. thank you mam..
Definitely 5 STARS for the Employee
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May 2025 by Kelvin L.
Terrible. I spoke with a customer service representative over the phone, who informed me that I needed to take my equipment to the Enterprise store at 620 Boll Weevil circle to upgrade and reactivate my account. After a thirty minute drive, I walk the equipment in, and the woman states: They should have just transferred you over, but I had to explain to her that I haven't had services in nearly five months, she responds-ok!
Several minutes later, she tells me: There's a five day hold, and I cannot give you new equipment, and that I need to call customer service for myself, and that there is nothing she can do.
I sit in the lobby for a few minutes, called customer service, the rep. tells me there's nothing that can be done, when a hold is placed.
I walked out, and started chatting with a representative, who offered to mail me the equipment, I agreed, but she then tells me, I'm sorry, I can't mail it for another five days.
I then ended the chat, and called up customer service, once again, this time, an agent gave me an option of scheduling for next week for installation, or have my number forwarded to a local technician, who would call me within 30 minutes with available time slots, which is what I chose to do. Can you believe the tech called me within 20 minutes, and roughly an hour later, I had new equipment, with internet.
The woman at the Enterprise store acted really snobbish, and disingenuous.
Her customer service skills were terrible, and I had to do her job for her!
I would give that store a zero rating, honestly!
It took me speaking to four different representatives to get one task done!
What in the world!
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May 2025 by Michael Bestler
The worst!! 2.5 hr wait. Every customer in the store was upset. Staff could care less. Like to say we would never come back but its the only game in town. Guess thats why they can afford to be so awful.
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May 2025 by Matthew Behr
Whole county outage. Real pros over here.
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April 2025 by Rebecca Qualls
I have never in my entire life and several other customers who some were elderly were forced to stand outside in 84 degree weather at 3:30 pm, the hottest part of the day! They had the door locked and would only open the door when an agent was available to get you. Of course I asked several times why they were doing that. No answer, no response, while I was outside an elderly lady come up behind me and we had been standing there for about 15 minutes, when it was my turn, I let the elderly lady go ahead of me, because I didn’t know her medical conditions and I didn’t want her to get sick or pass out out there. After getting my modem swapped out, I ask for the manager. So she went to the back, came back a minute later and said the manager “was in a meeting”!!! I’m sorry but we the customers who you have standing outside with the sun on us in 84 degree weather are the ones who pay your salary!!! Without us, you would not have a paycheck!!! And I called the main Spectrum company and made a formal complaint! And if any of you experienced this, please contact Spectrum and make a formal complaint as well! My family pays way too much money every month to this company to get treated like that!! And yes there were 4 agents that I saw inside the store. I hope they fire that manager or whoever that come up with that plan, because that was so wrong in so many ways!! I guess they don’t mind if something happens to one of their customers standing outside there in the hottest part of the day, and someone gets sick, passes out and hits the pavement!!! That would be a bad lawsuit right there!!! Come on now!!! Who was the idiot in that store that thought that was a bright idea???
