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December 2023 by John T
Kind of far out of town. It was open during lunch.
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July 2023 by Dwight Lloyd
Be forewarned. If you move and get a new account don’t expect that Spectrum can or will move your email addresses to your new account. Although Spectrum told us our email accounts were moved and attached to our new account it did not happen. No warning notifications of cutoff will happen either, even if your email shows recent activity. If you follow Spectrum’s online instructions to try an fix your email then you will lose all email history. Apparently Spectrum purges accounts after two years of main billing account activity. We have had these email addresses for 15 years and then they suddenly stopped working. A notification to the email account would be a simple step but apparently too simple for Spectrum to do. Tech support nor customer service could help.Very unhappy!
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May 2023 by Pattie N
Staff was very helpful, friendly and patient.
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December 2022 by Donnie Anderson
Worst service I have ever had .
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January 2022 by Pebbles Hicks
Spectrum Service is awful. The outages are on a consistent basis which disrupts working from home and of course the company never offers an inconvenience discount.
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January 2022 by Mark Miller
Well the year 2021 SPECTRUM outages way to many. Here it is the 4th day of 2022. I cut the cord with SPECTRUM!! Very pitiful service!
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December 2021 by Dorothy Morris
Do something for your customers. Implement something that will automatically credit a portion of the customer’s account for continuous outage. Lowering your cost would also help.
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December 2021 by Channing Byrd
The service was great when we first switched over. Now, we have weekly outages that interrupt work and when it is working, it buffers a lot.
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November 2021 by Tim Shirley
Unreliable service at a very high price. No compensation offered for the frequent outages.
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September 2021 by Veronica Horn
Poor service internet service always go out service not good bill to high when your internet connection is not working and it on them your bill going to be the same no discount are nothing ? poor poor service
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June 2021 by Barbara Andrews
I asked you to change my date to received my payment on time so please just do it keep my service thank you very much I call they don't do anything about it hope this gets your attention so I can keep my service it's good change it to the 3rd or 5th of each month thank you I'd be happy
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June 2021 by Anthony Roberts
Good service
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November 2020 by Eric Mitchell
Wonderful staff and exceptionally clean
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November 2020 by Gary L. Chamblee
Custom service is good but the service itself sucks, currently they are limiting one customer inside at a time so I had to wait outside almost 30 minutes to get in
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October 2020 by Ray A Huckabone
My Spectrum experience has not been great since we moved here a year ago. We had difficulties and getting anyone to do anything about it was near impossible. Customer service was rude as was one of the Techs sent to the house. Issue finally resolved after many days, phone calls and techs in the home.Fast forward to Sep 2020. Spectrum updating system and needed to pick up new box and self install by the 22nd. Went to the store only to find out boxes would not be in ghe store until the 22nd.Called customer service, no problem, we’ll send one out. Box arrived, no instructions nor remote. Hooked it up with assistance of customer service, had picture for 5 minutes then went black screen. She made a same day apt for me.Tech arrived, gave us a remote, worked awhile and got one channel working. Said it could take a day for everything to come up. Ten minutes after he left it went black screen. Several calls later got another apt. 8:30 at night I called because it was 2 hours passed the apt time. Told it was still opend. Told him to show in the morning. They called me at 9:23 pm when I was sleeping and since I didn’t answer the phone they cancelled work order.Made another apt and it was cancelled for some reason.Got connected with a supervisor in SC who got me a 5 pm apt. Tech showed up 10 to 5, said it probably needed rebooted, thst had been done numerous times. I told him he was supposed to bring a new box.Didn’t have any, off to the store 10 minutes away to get one. After an hour I called and cancelled my service.I’ve been thru way too much in my life to be treated like this.Bottom line--Customer Service is there to make you feel good. They can’t do squat-Supervises are there to tell you stuff to appease you and get you off there back, basicly lie to you.-The techs that came in my home had no purpose being here.As for me and my family, we choose books.
