Dillard's at Regency Square Mall in Florence offers a broad selection of merchandise, including clothing, shoes, handbags, and cosmetics from brands like UGG and Michael Kors. Experiences with staff service vary. Some customers report difficulty finding help in general areas but note the perfume and makeup counters have plenty of employees. Others describe super friendly and helpful staff who assist through the entire shopping experience, with specific praise for the shoe department and a knowledgeable employee who helped match outfits. The store also sometimes offers free products with purchases at counters like Clinique.
