Dillard's at Regency Square Mall in Florence offers a broad selection of merchandise, including clothing, shoes, handbags, and cosmetics from brands like UGG and Michael Kors. Experiences with staff service vary. Some customers report difficulty finding help in general areas but note the perfume and makeup counters have plenty of employees. Others describe super friendly and helpful staff who assist through the entire shopping experience, with specific praise for the shoe department and a knowledgeable employee who helped match outfits. The store also sometimes offers free products with purchases at counters like Clinique.
5 stars for Candy in the undergarment department. She did such an amazing job today with helping me size my daughter for a bra for prom! Taught things I didn't know about and was all around very polite and helpful.
January 2026
They always have a great selection and their staff is very helpful
November 2025
I went in looking around christmas shopping and the atmosphere was very peaceful and all the employees were super friendly!!
