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December 2023 by Chris Ricketts
Terrible customer service!!! Took my Alienware laptop there to have the fans fixed which the fans were fixed but after they did the repair the speakers stopped working. Was told oh your laptop survived a fire well yes it did on the other side of the house from the fire with very minor smoke damage I cleaned it up myself and the speakers worked fine for a entire year till i took it to them. when i pointed out that it worked prior to him fixing the fans and then do not work after, he got pissy and very unprofessional yelling screaming shaking like a leaf in a wind storm then claimed that me and my wife were claiming that he broke the speakers i pointed out to him that no one said that that they might just not be plugged in or are plugged in wrong he started to yell and scream called my wife a idiot threatened to call the police on us. And me and him had a few choice words. I will not be going back here and unless you like to be a customer who is treated terribly i would suggest you should not either. and after all is said and done during his childish temper tantrum he took my computer's back off and refused to put the screws back in. DONT GO HERE!!! LOOK FOR ANYWHERE ELSE!!!! And regardless of how he decides to respond to this comment i have video to prove his unprofessionalism.
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October 2023 by Serafina Atkinson
Although they couldn't fix my completely dead hard drive, they were friendly and honest! I would definitely recommend them for all your sick computers needs! Thank you Excel Computer Service.
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October 2023 by Jackson Bonney
Could not be happier with the service I received and I could not recommend this place enough! My computer fans were making a lot of noise, and my frame rate was really bad so I came here to fix it. From the moment I walked in the man at the front had the problem diagnosed with in a second and on top of that he was one of the friendliest people I’ve ever met. The fans I needed were expensive because I own a gaming pc and he went over the cost of everything with me. Even gave me suggestions on how to fix it for cheaper altho some of his suggestions didn’t even involve me giving him business witch is always a great sign. At the end of the day after he ran through the price of everything and why it cost what it did I decided it was best to leave it up to him and I wasn’t disappointed. He kept me updated throughout the evening, updating me when he found out that the fans that were ordered were an upgrade from the original ones. I just picked my computer up after only about 2 hours and it’s running way better than before. They even gave me my old fans back and explained to me why they failed. Again 10/10 to them, I never leave reviews but after the more than perfect service I received I felt that I had to!
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August 2023 by Ellen
Very honest, very thorough VERY knowledgeable. Knows everything about computers! If you have a computer need or repair I highly recommend them!
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July 2023 by Jasmine Figueroa
I brought my pc in after having it sit at a different computer shop for a week and a half just for them to misdiagnosis and not even fix the problem. Once I brought into Excel they were in communication every step and ran multiple test to figure out what the root of the problem really was and even after that ran more stress tests to guarantee we wouldn’t have anymore problems after just a few days. I can’t say enough good things about them and will never go to anyone except for them.
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July 2023 by Lucas Murphy
Just bought a computer from this place and everything went great, they are all very knowledgeable. They have great prices and they listen and help you get exactly what you need. I easily rated them 5 stars!!!
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July 2023 by Ena Imrie
I can’t tell you how many times this company has saved my hide. They’ve fixed my laptop that had some kind of weird issue where the mousepad was expanding out of the frame. They’ve fixed my audio issues and helped me set up a system just for karaoke. I like them so much I send all my friends to them for help…I’ve yet to hear a complaint from them.
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May 2023 by Kathy Haraway
I have been going through a nightmare situation with a fairly new desktop &, laptop, and wifi issues in my home. Corey at Excel did an excellent job of helping me work through my issues. During all this, the battery in my laptop overheated and swelled up. I was very lucky that Excel discovered this before the battery exploded and caused a fire. I lost my original laptop, but Corey rebuilt a new laptop for me that was better than the one I had and half the price. Excel is always honest and upfront with their prices. I won't hesitate to return to them for any problems I have. If you've never bought a refurbished computer, give them a try. I think you'll be pleasantly surprised.
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May 2023 by I Cruz
My desktop would not boot. I tried to fix on my own but was not able to. So I tried Excel out. Excel diagnosed the problem as my hard disk. They were able to save all my files and install on an upgraded drive at an affordable price and on an acceptable time-frame.
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May 2023 by Jennifer Warren
The lady was very helpful. Probably saved me a lot of money.
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May 2023 by Circle K Graphics
I have been going through a nightmare situation with a fairly new desktop &, laptop, and wifi issues in my home. Corey at Excel did an excellent job of helping me work through my issues. During all this, the battery in my laptop overheated and swelled up. I was very lucky that Excel discovered this before the battery exploded and caused a fire. I lost my original laptop, but Corey rebuilt a new laptop for me that was better than the one I had and half the price. Excel is always honest and upfront with their prices. I won't hesitate to return to them for any problems I have. If you've never bought a refurbished computer, give them a try. I think you'll be pleasantly surprised.
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April 2023 by Anthony Olivis
I walked into their business the day prior with a couple of questions in reference to some computers issues I was running into. In short, I was very satisfied with the answers I received and told them I would return with my computers the next day. As Cory, the technician that I spoke with the day previous, looked at what I had and determined that the solution would be simpler that what we discussed and in the process would also be less in cost. (Where do you find this kind of service anymore?) He also took a moment to explain what he did and why. To me, this means a lot. If I should encounter another issue, I will certainly give them the first opportunity to discuss and help solve my problem.
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April 2023 by James Lucas
So I am a lamen with computers. Been computer gaming since around 99. I can do small stuff upgrades and keep up with trends etc. I have always been a gamer on a budget but lately had made some nice upgrades. I didn't feel my computer was up to snuff with what I was playing (Hogwarts) so I took my computer to him and we discussed things including a several hundred dollar upgrade. He checked my computer first and found just a few tweaks and just one small upgrade that was needed and was very honest in telling me that I didn't need to buy that other stuff... That my machine was now running on ultra (with ray tracing on) on a very demanding game with just the small upgrade and tweaks. Basically costing himself money by not trying to sell me stuff I didn't need. So here in a couple months when I finally decide on a new pure gaming machine I plan to go kid in a candy store overboard and have Excel build it for me. I highly highly recommend them.
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January 2023 by Diane Navarre
My computer froze up downloading Windows 11. Took it to Excel to be fixed. Unfortunately it wasn't meant to be in this case. Cory was so personable, pleasant, informative and professional. He offered me excellent advice and choices. Thank you Excel and Cory for a wonderful experience. You can trust Excel.
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November 2022 by Gregg Y.
I had a file that was deleted off of my hard drive and I called them to recover it. They made no promises but Cory the master tech had his doubts but at the end he was able to find the file and saved me tons of time to recreate the file. Excel is great and they totally have the knowledge to help you with any of your computer needs. I would go to no other computer stores!
