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July 2023 by Bonita Bennett
Had necklace shortened work is fantastic, price was great, employees super friendly and knowledgeable!! Highly recommend!!!
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July 2023 by Tyler Farris
5 Star service! Wonderful service and they did an exceptional job designing a complicated eternity band.
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June 2023 by Judson Gaston
Tammie is always the best, everytime I call she knows what I have in mind!
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June 2023 by Victor Watford
Friendly and helpful. They have expensive stuff there, but even though we had a relatively small purchase they treated us like we were special.
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December 2022 by Rice S.
A family member bought on 21 November 2022 a watch as a Christmas gift from Grogan Jeweler by Lon in Florence, Alabama. The watch was not on sale and it was not discounted. It was paid fully at the time of purchase. Because of another family member's untimely death, we decided to return the watch so we could use the money instead to help cover the cost of the funeral expenses. We tried to return the watch on 08 December 2022. Lon, the owner of Grogan Jewelers by Lon, refused to take it back. She said that we were 2 days late in returning the item. She said that they have a 14-day return policy. She added that it was clearly stated on the receipt that we have. We explained to her that we were not told at the time of purchase that there was a 14-day return policy. We also informed her that our purchase receipt does not say anything at all about her store return policy. She then said that it would be up to her salesperson who sold us the watch to make the decision if it could be returned. We called the salesperson while we were in the store. The salesperson refused our return request. We explained that we have been in Florida for the last 3 days arranging shipping of the body of the deceased back to Tennessee and we could show the person's death certificate if needed. The salesperson said she was sorry about the death but she could not take the watch back. She instead told me to sell it. At this point in time, I asked Lon if she would make an owner's decision to make an exception to accept our item back. We also said that we would be even willing to pay a restocking fee and the salesperson's commission as the money from returning the watch would greatly help in the funeral expenses of the deceased. I explained again that we were not told at the time of purchase about their return policy. We also said that their return policy was not stated at all in our receipt. Lon, the owner of Grogan Jeweler by Lon, refused. We left the Florence store with heavy hearts and could not believe what just happened. To the owner Lon, all that I can say is that we shall reap what we sow.
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October 2022 by Morgan Bennefield
Came to Grogans for a necklace repair. Jeron was very attentive and such a pleasure to work with. I would highly recommend them for any Jewelry purchase or repair.
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October 2022 by Brent Colley
Honest and knowledgeable and always do the right thing. Mr. Chad was my salesman. The entire staff is professional and kind. Thanks for being an honorable business. I highly recommend.
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May 2022 by Rhonda Wallace Jeffreys
It was a wonderful visit !! Getting my Diamond ring checked & cleaned. Added a ring guard today. They are Super Nice people !! Greet you at the door. Special thanks to Jeron Tidwell. It is best at keeping my Diamond ring looking beautiful ❤️
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March 2022 by Cindy S
I needed to get a couple of rings sized up. The salesman was very nice and gave us a detailed explanation of the process. The workmanship was fantastic. You would never know they had to add pieces to the band. The rings were cleaned and really sparkled. We will definitely be back for all our jewelry needs purchases and repairs.
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March 2022 by Roberto Fernandez
My girlfriend and I came into the store today to look at thin chains since I’ve purchased another chain from a different store, but unfortunately the chain that we had was extremely tangled. We told one of the store associates, who was named Jeron, about it and expressed that since we couldn’t fix it that I would have to purchase a new one. Without any hesitation, he asked to see our chain and immediately went to work on it. In a matter of minutes he was able to untangle it and have it look good as new! He wasn’t upset with the fact we didn’t purchase anything from their store and was just happy to help us out. If anyone goes to Grogan Jewelers, I recommend asking for this gentleman. He was of great help to us and I’m sure he will do the same for you. Thanks again Jeron!
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March 2022 by Terry Sanders
I was met with amazing customer service. They were helpful, informative and I left with exactly what I wanted. I urge anyone who wants customized jewelry to choose Grogans by Lon.
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February 2022 by Brynn Moakley
I worked with Tammie for a week prior to my visit. Tammie was super helpful, gathering information that would be helpful for our appointment. The moment we walked through the door for our appointment we were blown away at the service we received. Thank you Tammie and Lon for top notch service. We felt swept away by your courtesy from the moment we arrive! We will definitely be back! Lon is definitely an amazing artist!
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February 2022 by Brooke Morgan
Lon is absolutely wonderful and always keeps me laughing! She helps me pick out the most gorgeous pieces and always knows what I will like. She also is great to help my husband surprise me with the best surprises.
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February 2022 by Jaime Nix
Tammie was so helpful and made it easy for my fiancé and I to choose our wedding bands. Great service and quality at Grogan’s!
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November 2021 by A.H. Wright
Erica was sure nice and very knowledgeable about the product. She was able to answer all my questions and make suggestions very easily. It made the shopping experience much more enjoyable.
