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December 2023 by Lisa Cantwell
Well let me start off by stating we are diamond members....with that being said we have stayed multiple times in so many different locations but this particular location broke me of this hotel chain.... not only did my husband catch a group of employees bashing me, now they are taking extra money from our account while we are still checked in and when asked about it they sit behind the desk and deny it......called corporate to fix the money issue but they couldn't help the hotel itself has to take care of it....they wouldnt even answer when corporate called the direct line to the hotel....worst location by far new employees and a new manager that can control how the employees treat customers would be very beneficial!!
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November 2023 by Grant Humphries
Great place to stay, convenient to stores but also in a quiet area. Was easy to get off of main road entering and exiting. Breakfast was decent and staff was friendly.
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October 2023 by Keith
Had 2 rooms for the weekend. We had no real issues. It was odd that my daughter's room was excessively humid, to the point that I assumed that she had just took a shower, but she had not taken her shower yet.Another anomaly was the first night after 10 PM when we were getting in from an event, there was no one at the desk. I had to go back to the car for something, and there was another guest arriving and they could not get anyone to the desk. They were even knocking on the office door and hollering pretty loud trying to get someone to check them in.Other than those 2 things everything was fine and we had a pleasant stay.
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October 2023 by MelM brooks
The hotel smelled great, however, has the worst beds of any Hampton I've been. Beds hard and pillows are uncomfortable.
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August 2023 by Karen Glenn
Wow. The staff at the front desk are super nice and friendly. I felt like I was being greeted as a friend not just a customer.
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August 2023 by Leah Yarbrough
When we che ked in the room.was super humid..The carpeted floors felt wet and so did the 'clean' towels..It was only for a few hours so we tolerated it but never again will we stay here..Room also felt dirty..also extra $ for wi fi even after paying almost 200 for 1 night..total ripRooms: Rooms dirty and way overpriced..the only thing it did have was iceNoteworthy details: Overpriced and dirty
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August 2023 by Mike Marks
This is a great hotel for us to have out-of-town friends and family stay that includes Free Full Breakfast! It is clean & quiet with a bar/restaurant across the parking lot so no one gets lost having to drive back to the room.Noteworthy details: Good area to stay, easy to find on major town hwy.
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August 2023 by Virgil Holdeman
We paid top dollar to stay at a Hilton property. This is disgusting! Holes in the tub, flooring is nasty, peeling off the walls, rusty dirty bathtub! Bugs in the bed...im not a complainer and have never left a review like this, but somebody needs to let Hilton know this is very distasteful. I was embarrassed to take my family there.
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July 2023 by William J.
I cannot believe the hotel has nerve to change $184 a night for room in this condition(see pics) and construction noise next floor up-all day. Residence Inn down the street is not any better. Poor choices available in Florence for a visitor.
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July 2023 by Douglas Kaiser
People's dogs in the kitchen and food area. Toilet didn't flush correctly. Tub faucet leaked constantly. I have better and nicer stays at a days inn for half the price.
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June 2023 by Joey Young
Conner was such great host at the front desk! She was informative and very helpful ?...You guys have a winner with her! They are going through renovations, but our room was clean and stocked with all the necessities! Pool was open, and the breakfast has plenty of options. Great place to stay!
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June 2023 by Adrian L
There were flies and gnats inside the room. I wondered where they came from but then I saw that the door wasn’t flush against the ground so there was a huge gap for them to travel in and out as they please. The shower curtains smelled like old moldy towels. I was just happy to leave the property in good health.
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June 2023 by N. Estrada
On the positive side, the room was clean, and bedding was comfortable.However, I cannot believe that they put us in a room with the wallpaper LITERALLY peeling off the walls, the entry light inoperable, and a barely caulked over hole in the tub. No warning of the substandard condition of the room, no offer to adjust the price, just massive disappointment in the degradation of the Hilton brand.
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June 2023 by Adrian Lawhorn
There were flies and gnats inside the room. I wondered where they came from but then I saw that the door wasn’t flush against the ground so there was a huge gap for them to travel in and out as they please. The shower curtains smelled like old moldy towels. I was just happy to leave the property in good health.
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June 2023 by Weslie Powell
Worked all night the previous night and was up teaching during that day, arrived around 3:30 pm to sleep but was unable to because of constant noise (apparently construction). Expected to get to the hotel and immediately get some rest. Was not told anything about construction when the reservation was made nor when I checked in. After laying there for over an hour I tried to call the front desk but the phone in the room had no dial tone. I tried to call the front desk from my cell phone but the call would not go through multiple times. I then got dressed and walked down to the front desk at which time I was told the phones were down and he could not do anything about the construction and he couldn't move me. I went back up and tried to sleep but was unable to. I then called the Hilton Customer Service line who said they called the front desk and was told the construction noise should stop around 6 pm or a little after. She stated that if it didn't they would attempt to move me to another Hilton property. Needless to say, I was so upset and worked up at that point it was difficult to go to sleep. I was exhausted the next day and unable to really focus on the classes I was there to conduct. This is one of the worse experiences I have had at any Hilton property!
