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January 2024 by S
Watch out for the return policy. My wife bought a iron that was defective and because it has a cord it can’t be replaced or returned. That means when you buy that $500 sewing machine that is broken and you can’t replace it, you have a $500 paperweight.
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November 2023 by belinda Hyde
Really like the selection of fabric there. The sales are good as well. Only reason for no 5 stars would be the time you have to wait to get checked out.
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November 2023 by JollyRancher
Customer Service sucks! Get people who will help!
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August 2023 by Dena Westcott
Store is always clean and organized. The employees are always very helpful. Pointed me to what I needed and made it a quick and easy trip.
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July 2023 by Amanda Coley
This store is my 13 year old daughter’s happy place. Great prices for all her crafting needs and wants!!
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March 2023 by Judy Tidwell
They always have what I'm looking for!
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February 2023 by patti mccann
They are ripping people off with their very high prices,the employees very rude.the one area looks like a junk yard things just thrown around. Thread prices crazy,fabric prices have tripled, I will go to Walmart or order thru websites before buying at JoAnn anymore and I have been a customer since they opened
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January 2023 by Debbie Frederick
Always enjoy shopping at JoAnns. Very helpful employees.
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November 2022 by Sara Harper
I called to see if they had a certain patch and the girl was very helpful and went and looked for it for me and when I got there to get it she remembered me from calling. Very pleasant and helpful young lady.
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November 2022 by Trish
10/2022 - plenty of clerks, today. The ones I spoke with were both knowledgeable and helpful. They were restocking shelves, so it wasn't quite as neat, but it was still easy to get what I needed & check out.The store was very clean. I only saw one clerk though, and she was at the register. I am unfamiliar with this store, and did not have time to keep searching for a clerk.
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October 2022 by Marla Ellison Baker
The service was great got what we needed and got out really quickly
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October 2022 by James Lopp
Best place for fabric and all your sewing needs.
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August 2022 by Michele Sledge
I live in DecaturAlabama in order for me to visit a Joanns I have to go to Florence AL or Huntsville AL. this is the second time I have driven T(total of 75 miles) to your Florence store to get what I needed to finish a blanket and your store is closed. There is always something wrong at the Florence store. I suggest you get better management and open a store in Decatur AL.
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August 2022 by wayne bachman
Store was very complete and tidy, but staff, although friendly, didn't really answer some of my questions
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June 2022 by Debra Robertson
One of my favorite craft stores! They always have what I can't find at other craft places. Employees are helpful but not overbearing.
