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February 2024 by Jenni M (Babygirl)
Great staff
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February 2024 by Tina Whiteside
Always friendly with my dogs
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February 2024 by Moon Flower
I go to Petco in Florence, AL last night to get puppy food and asked if they had grooming service where my dog would not have to be put in a cage because my dog has anxiety and does not like the cage. The associate, Eli (who has always been a tremendous help in my many past experiences), told me they did and I could stay in the store while my dog was being groomed and to call in the morning.This morning I called and made an appointment with Trishanna. We arrived at the store at 9:45. I met with Trishanna and told her that my dog didn't like the cage and SPECIFICALLY told her that I wanted the "Teddy Bear" cut and SPECIFICALLY told her TWO INCHES.Several hours later, I look over to find my dog in a CAGE.Trishanna finally comes out of the office and tells me that "we aren't gonna be a good fit" because I was in the store causing my dog anxiety.Then she finally gets her out of the cage and my dog has less than a fourth inch of hair all over and has licked her privates since we walked out the door.The cut was horrible and uneven and to top off the rudeness of Trishanna.First, I will be taking my dog to her vet to check out her privates. Next, I will be writing many reviews about my experience, as well as, spreading the word while at every dog park.
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February 2024 by Mary Stewart
Great service
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January 2024 by Theresa Ozbirn
Very helpful staff. Lots of variety and in stock items.
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January 2024 by Lawrence Taylor
Good store, but short on help???My main complaint and why I didn't give it five stars is the store is in need of an update.And a lot of stacks of product needing to be put up and away for customers to purchase!I think this is an in-store management problem as far as product needing to be put away.But anyhow, found what I needed. That other stores don't carry!!!
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January 2024 by Trish
Very disappointing...Last year I instructed the groomer to trim ONLY paws & "exit chute" - she clipped him from nose to tail.THIS year, it took them over 4 hours as they jumped from one dog to another... we showed up after 4 hours, and hubby said he was standing for over 10 minutes before they even took our boy out to brush him. Since a groom is by appointment only, there is absolutely no excuse for this. At our normal Petco, where they are much busier, we bring both of our boys and they manage to groom BOTH dogs, plus extras, in under 2 hrs.
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January 2024 by M Price
You can get about anything you want for your pets.
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January 2024 by Debbie Ames
Store was nicely organized, staff was very friendly and helpful.
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December 2023 by Jami Jacobson
The staff was great and what they didn't have in stocks they ordered for me and had shipped to my house. It was great
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November 2023 by Melania Willingham
I came in to buy fish for my new tank and the associate that helped me was wonderful. the fish were a little pricey but very pretty and they are all doing great in thier new tank.
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November 2023 by Sara Pack
Unfortunately, it has become apparent that this store has not been taking proper care of the fish department, specifically the saltwater section. We've seen that section going downhill for the last few years. Now, the tanks are completely empty (see pictures). Now, we have to drive almost two hours to get new fish, cleaning crew, or live rocks for our tank.
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November 2023 by Kathryn “Kat” Wisdom
The store was nasty dirty, fish area looked like someone had given up, tanks were nasty and could barely see the fish in them. Shelves were in desperate need of cleaning. Staff were nowhere to be seen.Sad that they have animals.
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August 2023 by Laura Brown
It wasn't a bad experience at all I just thought they would have more animals to choose from. But I bought the cutest white hampster and pink cage for my granddaughters 5th birthday.
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August 2023 by Tim Eli
Michael was amazing. He treated us like family and really made the experience great.