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March 2024 by John H.
Beware of using these company. Moved my phone there from another carrier, got my first bill almost $400. I've called multiple times and was told things would correct itself on next bill it didn't , called again multiple times to resolve the issue. Worst experience with the representative, asked for her supervisor and was told they are all in meetings. Finally she told me that she would give my message to her supervisor to call me, now over a couple of days. Never got a call. Called the other day, long wait so I entered my phone number and they would call me back. That never happened. Called back the next day finally spoke to representative finally got to the bottom of the issue. Two bills later and finally get the credit that was deserved. But I paid them on time, they got more money than I do. This is terrible customer service.
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December 2023 by Michael Charpentier
Christy was great. Love her. She fixed my phone. If you need to do to ATT ask for her!
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December 2023 by Meredith Martin
We experienced the best customer service. Jake went above and beyond for our company. Even offering to come into the store during his day off to make sure everything was correct and activated properly. Thank you Jake
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November 2023 by Life As Lexi
Great customer service here! Jeff was my customer representative and I came for one thing and left with an additional item I am in love with my new iPhone and Apple Watch! Felts so satisfied with my service I got here! Jeff you rock ! Highly recommend this location.
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November 2023 by Baylee Alford
Jake was the kindest representative and helped me make choices that I am confident in. I could tell he wanted to make sure I had the best phone and plan that would fit my needs! Definitely went the extra mile, and in days like this is rare to receive such great service! Thank you so much!
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November 2023 by Steven Rhodes
Summer provided me with top notch customer service. She is knowledgeable and efficient but also displayed empathy and understanding toward my situation. It made me feel valued as a customer.
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November 2023 by Marcela Unruch
First and foremost, Summer was incredible and so friendly! As soon as I entered I was greeted with a warm smile and genuine enthusiasm. She helped me and attend to my needs promptly
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October 2023 by Janie Belanger
Summer is absolutely the kindest. She is so knowledgeable and such a big help! She helped make transferring my service from tmobile to AT&T such an easy process!
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October 2023 by Gordon Morris
Unorganized and unprofessional Staff. Terrible time management skills. Zach is a disappointment when it comes to the professionalism and service one would expect from att staff.
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October 2023 by Sarah Sullivan
Dawn is so amazing! I made a mistake and bought a phone with less memory than my former phone. She helped me for 2+ hours ensuring I left att with a functioning phone and was happy. She is kind, efficient and extremely patient. I am so grateful for her diligence and customer service centered attitude! I will be back and ask for her with each need my family has in the future.
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October 2023 by Gina Swindle
They are usually fine. I am retired from AT&T (35 yrs). The man that greeted me today was a total useless condescending a$$. I bought a $1300 phone a couple of weeks ago (I wanted to pay the $1300 that day but no I have to wait for the next bill to pay off). Anyway, I had researched and tried to stop the pop up ads for 3 days!. I just wanted someone to sit down with me to make sure I was going through the motions correctly. But no, he told me what I already knew and would not even take the phone to look at it and didn't even suggest to register me to get with an associate to help with what I was or was not doing correctly. This was a Tuesday morning (9-26-23). So, not that busy. The only reason I've been sticking with them is for the retiree discount on the service (not new phones). I hope the Foley, Al. location manager gets this. Buh bye, going to T Mobile. Please don't use AT&T and this is from an ex- employee, previously Bell South. Y'all sucked!
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October 2023 by Diana Pennell
Colby was knowledgeable and had superb customer service skills. He helped us find the right phone for our needs and budget.
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September 2023 by Amelia Stacey -Woodland Realty
Customer service was fantastic at your AT&T store in Foley, AL! Rare to find someone so helpful, patient, and knowledgeable as JEFF KASTRUP! I really appreciate the excellent customer service! Thank you, Jeff!Amelia Stacey
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September 2023 by bookerfamilia
Very kind gentleman there to help you. He didn’t even pressure me to buy or sign a contract. Because I couldn’t afford it.Great referral. Thank you. My sis and bro in law are faithful AT&T customers.❤️❤️❤️❤️❤️
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July 2023 by Ashley Turner
Colby was the gentleman that help me. He greeted me with a smile on his face and willing to assist me. Answer my question and did not pressure me to buy anything. He was so sweet I wanted to buy something for his time even though the question that I had took only 30 seconds for him to fix. I would definitely love for him to assist me again if I need help
