Labcorp is a healthcare company providing routine medical testing and screenings. The patient experience is centered on efficient service, with easy online scheduling and a check-in system that often allows patients to wait in their car. The process is generally described as quick and painless, with results available through an online portal. Feedback highlights that the staff is consistently friendly, pleasant, polite, helpful, and efficient, even when extremely busy. Technicians are noted as being good at drawing blood. However, a common and significant critique is that the facility is grossly understaffed and the employees are overworked, with often only two people handling both front desk and lab duties. This can lead to wait times, a crowded waiting area with too few chairs, and visible stress for the team. Specific complaints about the physical location include a disgusting carpet and a need for general renovations to make the lobby more presentable and pleasant. Customers urge corporate management to invest in cleanliness, hire more staff, and improve conditions, arguing that the dedicated frontline staff deliver good service despite these corporate shortcomings.
Every time I have had bloodwork done, I did not have to wait but under 5 minutes, I was seen on time. It is best to make an appointment because they stay so busy. Edrice does my blood work and she is so sweet and professional and knows what she is doing. I highly recommend LabCorp.
June 2024
Great staff good at their jobs. Place is run very efficiently.
November 2023
The girl who did my bloodwork needs some more experience she had to put the needle in twice before she found my vein and my arm is black a spot about the size of a pancake on my right arm I was not happy at all
