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February 2024 by Bruce
Why does everyone insist on every customer reviewing every experience they have with their company?
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February 2024 by Chris M
I came in just to get my tires balanced. It took almost 30 minutes to get someone to the counter to speak to me when i arrived.1hour and 30 minutes later they haven't started when they told me it would only be 45 minutes. I give them 0 stars but they ask for 1 at least. No one at the counter at all.
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January 2024 by ErikayDoug Hammond
Very complete inspection, mechanic showed me on the car what the problems were, I understood the quote and all the parts and work needed. I was treated well. It took longer than expected but it was a complete diagnosis and I felt comfortable with having them do the work.
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January 2024 by Britiany Nichols
I took my car in for a headlight restoration and it came out great ?
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December 2023 by Dan Doerflein
I have to say my experience with Pep Boys in Foley, AL was the best I had experienced with this company. I was apprehensive to give them my business in the beginning because of a bad experience with them in Cincinnati. The assistant service manager, Ricky, addressed all my concerns and followed through on what he told me. I never felt oversold and I am quite happy with the new tires and the alignment they did for me. I will definitely use this store again in the future.
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November 2023 by Janis McLeod
It was great to go to a store and have work done on my car and not feel that I was taken. Very courteous and honest people. I recommend pep boys in Foley, Alabama to anybody that needs any kind of car repairs. Thanks again guys...
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November 2023 by Tom Perrymon
Overall service work was good. There were problems with time to complete job and poor communications. Apparently their Web application and payment methods don’t allow for work not performed to be removed from ticket. So if you buy tires don’t select you want an alignment online. Do that at check I. With store. Their system apparently can only allow one discount and if you got a free tire and order the alignment but didn’t need it they can’t remove it from order. Manger and I worked out a solution but this is not a good option that the manager can’t override the computer software.
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November 2023 by Carrie Fox
Great service, was able to get 4 tires done in their last 1 1/2 hours of their work day. Competition down the road could not assure it could be accomplished, no question would return for their service!
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November 2023 by Saul G.
Charged for services not done! Don't go here! Went to get tires and an oil change, on pick up I asked if everything was done to which they replied yes. When I got home I checked my oil and they never did it. I went back the next day and I was told they where waiting to see if I went back if not they would call me and let me know they didn't do it. Don't go here! If it wasn't for me checking I would have never noticed! They will rip you off!
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October 2023 by Reginald Turner
Danny from the Foley location gave me great service when I bought two new tires from him. Thanks!!! Ok here comes another 5 star effort and review on Danny and the team. I had a flat on my other vehicle, which turned into buying a new tire. They kept me in the loop thru the entire process. The service tech put everything, jack, spare tire, manuals, etc. back exactly as I found it. Way to go Pep Boys Foley!!!
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September 2023 by Alex C.
Had a good experience. My battery on my truck went bad. I went in for new battery and installation. They got me in quickly and out. No complaints, friendly service, and professional.
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September 2023 by LaTrice Bush
It took less than 30 minutes to get my car serviced. Two tires added. Everyone was so helpful and attentive. I understood what needed to happen and what would happen. Great customer service from all employees
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September 2023 by Bill Cobb
Wife had 4 New tires put on to her vehicle, Rep for Pepboys said she'd need an alignment.With a scheduled appointment it took ~6 hours, then told they couldn't do the alignment. She was told it would be 2-3 hours before her vehicle was completed. But it was (6) hours.
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August 2023 by Nyles M.
Made a 10:00am appointment days earlier to get my tires changed (they are at a life threatening stage) and made sure I took that day off work just in case because it just can't wait any longer! I don't have alternative transportation or anyone near by that can pick me up, no biggy, I'll walk around a bit and get some exercise. Six hours later, no call, email or text and the online app just set idle at the "Appointment Confirmed" stage. So I walk in at 4:00pm and ask about my vehicle. I'm told "He's on lunch, he'll be back any minute." ok, no problem, a mans got to eat, so again I go out and find a place to chill for another hour and a half, still nothing. At this time I can't wait any longer, my entire day has been wasted and I feel I have been more patient then most people would have been. I tell them I got to go and the guy at the counter says, we only have one tire guy working... Ok, isn't the point of making appointments so you can plan ahead for what you are going to need? In the end, Seven and a half hours wasted, no courtesy calls, no action to even attempt to save a customer. I have no good reasons to even consider returning to this company. And after reading the reviews on this site and others, I really have to blame myself for not doing the research! I have found other places with much better reviews. I felt like a useless low end priority here. Will not make this mistake again and I hope others don't waste their time like I have.
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August 2023 by Mike Engels
I recently purchased 4 tires from this chain in FWB FL and was very satisfied with the service. So when I was having trouble in Foley, I assumed I would get the same great service.It was a friday around 2pm and I was about an hour & a half away from home. They were booked full till closing at 7pm. She mentioned an available appointment on Monday. I didn't think my vehicle could make it home but I was not going to spend the next 3 days there. Leave the keys she said and maybe we can look at it before we close. Lets just say I was not getting the warm reception and customer service feeling in Foley that I had in FWB.Hot, frustrated and thirsty, I walked to the corner gas station to find something cold to drink and clear my head.On the way back to the waiting room, because where else was I going to be for the next possible 5 hours? I realized there was an Express Lube and Tire Engineers right next door. What could I lose to ask a few questions?I was greeted when I came in, I explained my predicament and they said bring it over & we'll look at it asap. Even though they were busier, they took the time to treat me like a valued long time customer. It was a minor fix, all 4 wheels nuts were loose, a wheel could have come off if I had driven it home. It only required someone to look at it and tighten the bolts. Then they said "no charge, glad we could help you to get home"I went back next door to Pep Boys to let them know. Their reply was, "we are busy and couldn't waste time looking at your car right away, what did you want us to do?"I had been a PepBoys customer for over 10 years and was never treated this rudely. I stepped back for everone there to hear me, "I wanted to be treated like a long time valued customer, I wanted to be treated like they treated me at Express Lube & Tire Engineers. Even though I had never spent a dime there, they cared enough to help me and didn't charge me for it. That is what I was expecting from you!"
