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January 2024 by Christy Billingsley
They have always given me good customer service. The one in Foley, haven't dealt much with the other ones in Baldwin County.
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January 2023 by Bob Lopez
Customer service at the drive through is horrible. We sat in line for 30 minutes! When we got to the window to make a simple deposit it took another 15 minutes!! Time to find another bank!!
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November 2022 by James Presley
Nothing but crooks, Made a deposit using their ATM their machine failed and now they can’t get me my money back except after a MONTH long investigation !
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May 2022 by Barrett O.
This the only other local PNC bank in the area. We chose PNC after retiring down here, mainly because it's a Pittsburgh based institution and both are kids are in Pittsburgh. But I did my due diligence prior to opening accounts and was satisfied that they're a solid institution. I have written a full review at the other branch but as for this location the people have always been friendly and accommodating and they are the only local branch that can issue a debit card while you wait. I find this out after losing mine on my recent trip. Bottom line: Solid bank, tech savvy, nice app, good staff and lots of options.
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April 2022 by Gunnyer Andersen
Personally have never had a problem and have had them for 15 years. I don't plan on using another bank but you never know!!!So far at least, zero problems and staff is super easy to work with.They've helped me answer plenty of questions about my account and have helped me fix it where things have gone wrong.
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July 2021 by vicki groll
This place is ridiculous! I had an appointment only to be told their website double booked and I was OBVIOUSLY the 2nd person who made an appointment.
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February 2021 by super night
Worst bank ever
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October 2020 by Heather Long
Everyone is very helpful and friendly.
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September 2020 by Susan Lambert
My son and I have banked here since it was First Gulf and oh my have things changed. They have gotten rud and careless with there business. I made a deposit in the atm today and the machine kept the card . When i went to the teller I was informed that its been doing that all day. Well it's a big issue what will the bank do if my card goes out to someone else. There was people behind me. Their show of care is terrible. They refused to give the card back. I was informed to return tomorrow. A 0 for experience at this place would be a better score. Please watch out here.
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August 2020 by Mary Beth Lassitter
Love PNC!!!
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May 2020 by Dorris Belle
If I could give a zero star a I would. First I called 3 times trying to call customer service and they each time gave me a number that was disconnected. Then to make it worst. The lady on the phone the third time didn’t hang up properly so I could here them talking about me when she thought I was gone. They are so rude, I young so this is my first time dealing with a bank and they were not helpful or kind.
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April 2019 by william dooley
I've been a customer here for about three years now. I will occasionally get wire transfers from other accounts. I just saw that they CHARGE for this. My other banks don't I'm very dissatisfied with this, but my overall experience has been positive.
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April 2019 by Whitney Mixon
Update:
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November 2017 by Colton Pennington
Poor customer service. Took me an hour and a half to get to talk to one person. And make a deposit.... Very poor services. I've been charged multiple times for accusations and the bank can't even take responsibility for it. Has caused almost 1000$ in bills thanks to them.
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October 2017 by Nick Kaiser
Worst Bank I have ever had to deal with , they hold deposits and process withdraws first . DO NOT BANK HERE . Terrible customer service to boot . I always wondered why they are never busy, now I know !
