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March 2024 by John H.
Worst mistake I've made concerning switching from AT&T to Verizon. We weren't there even 30 days before leaving. Numerous contacts with support nothing got resolved, they didn't do anything as promised. We're back at AT&T
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February 2024 by Dee Rosenbaum
Waiting to get some help with settings, waiting time over 1 h, unqualified personal had no clue, 2 working 2 sitting in the back in a private conversation... the worst set up ever of this store that I been using for the last 3 years. Shame to you Verizon!!!
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January 2024 by Sarah Jane
I quickly was in and out of the store just now and Don?....(I apologize for not completely remembering his name) was so helpful and provided me with the best service for my iPhone! Thank you so much for being a greta sales associate and making my day a breeze with your help!
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January 2024 by Julie Galloway
Kudos to Kylie at the Foley store. We first witnessed her assisting a very difficult emotionally unstable person. She listened with such empathy and her customer service skills were absolutely amazing!When it came to our turn, Kylie is so knowledgeable and kind. She could teach us "old people" things we actually understood.Verizon is so lucky to have Kylie as an employee and hope she is treated well. Kylie definitely deserves a raise.
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January 2024 by Jessica Pinon
We went to Verizon after being with AT&T for over 15 years. They really took great care of us in the foley office. Bridgette the store Manager is amazing! The gentleman who assisted us through our whole trade-in situation was Marcus and he walked us through how to send our old phones to Verizon, getting our new plan setup, and we got all new phones. I can't believe we waited this long to switch. My teenagers are happy, and so are we!
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January 2024 by Shannon Carlson
Bridgette was so super helpful!! It made getting a new phone seem less and easy as can be!
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January 2024 by Joy Majors
Bridgette and Teresa was amazing to work with!
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January 2024 by lydia beeson
This place was horrible. I was the first one there today upgrading 2 new iPhones she preceded to wait on me then bounced to another person before finishing with me leaves me sitting I was in there for almost 2 hours while she bounced around . It was my only day off or I would have left. She did it because they get commissions on every sell. Horrible service I felt like I got screwed paying a 328 month phone bill. Bad customer service.
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January 2024 by Janie Lawley
Travis and his manager Bridgett we're extremely helpful to me. They help me get my account setup the correct way.
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December 2023 by Tiffani Lowe
This place has horrible customer service. The only decent employee they have is the younger guy that works there. The young black lady with long fingernails literally sat there on her phone while there was 3 customers waiting to be helped. Then when I asked her if she was available to help me, she got an attitude about it. I won’t be back to this location. All the bad reviews you see about this store are true. Many others have had bad experiences here.Edit: I have since been back again because customer service scheduled me a pick up in store for a new internet box due to mine messing up and the same girl was on her phone texting the whole time again.
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November 2023 by Levi Watson
This store has SLOW service. They talk poorly about customers to other customers out loud after they leave. I waited hours to have an opportunity to get service just to be told that “they didn’t want to” help me with a simple task that I was sent to the store for by corporate customer service. Such a poor showing of service, I can’t even stand the sight of this place. Just drive another couple miles to the Verizon across from Walgreens in foley.
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October 2023 by E W
After contacting verizon customer service, went in to try and lookup a receipt for a purchase and had trouble initially, but it was fully resolved thanks to the dillegence of Travis and another tech. The service was above and beyond thank you.
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September 2023 by M
Buyer beware. When you go in for help....certain people will change your plan. If you ever cancel service for bad connection problems...you will get billed monthly rate for 4 months after you have disconnected. Then they put it on your credit after calling 1000 times to rectify the situation. Nobody helped :(
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September 2023 by Ruth Graff
Friendly helpful staff.They could use more staffBe prepared for a LONG WAIT!!
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July 2023 by Barabra Nall
Patrick and Bridgette was amazing ! I left AT&T yesterday and started back my service with Verizon who I was with for 17 years but left because we moved. I came back in this morning because I was having issues with my port and account number. Patrick was there but Bridgette helped us instead and she was so efficient. The entire staff had a great attitude and Im so glad I’m back a Verizon customer. If you go to Foley asked for Patrick or his manager Bridgette.
